Hello from Team OCBC

[OCBC Bank]

All OCBC credit card holders.....beware

Add in how troublesome it is to connect to their hotline.....

Hi Steyr69,

Thank you for sharing.

The price revision will take effect from 1 June 2017.

All our customers would have received statement messages since 28 April 2017 informing them of the changes.

Should you not be able to get through our hotline, please drop us a PM with your contact details, and we will arrange for our service executive to give you a call.

 

[bigbears]

360 Account Credit Card Bonus interest

Hi OCBC,

does the topping up of ezlink card using credit card count towards credit card spending and bonus interest for 360 account?

 

[bigbears]

Hi OCBC,

does the topping up of ezlink card using credit card count towards credit card spending and bonus interest for 360 account?

No reply???

 

[OCBC Bank]

Hi OCBC,

does the topping up of ezlink card using credit card count towards credit card spending and bonus interest for 360 account?

No reply???

Hi bigbears,

We apologise for the delay in replying to your message. We are on Hardwarezone from Mondays to Fridays (excluding Public Holidays), 9am to 8pm. Should you require urgent assistance, please call our hotline at 1800 363 3333.

Please advise us on the type of credit card you are holding on to.

Thank you.

^DG

 

[bigbears]

Hi bigbears,

We apologise for the delay in replying to your message. We are on Hardwarezone from Mondays to Fridays (excluding Public Holidays), 9am to 8pm. Should you require urgent assistance, please call our hotline at 1800 363 3333.

Please advise us on the type of credit card you are holding on to.

Thank you.

^DG

does it make a diff so long it is a OCBC card? OCBC Plus! card

 

[OCBC Bank]

does it make a diff so long it is a OCBC card? OCBC Plus! card

Hi bigbears,

You will be granted an auto waiver on your Plus! Credit Card if you were to charge a minimum of $2,500 VISA transaction on the card.

Topping up of your EZ Link card will count towards the minimum spend.

^DG

 

[ezad71]

Hi OCBC,

Can i check if the bank would open a complimentary savings account for newborn if we select OCBC CDA?

 

[OCBC Bank]

Hi OCBC,

Can i check if the bank would open a complimentary savings account for newborn if we select OCBC CDA?

Hi ezad71,

Thank you for the question.

There is a no complimentary savings account opened.

^WX

 

[Crimsom]

Hi OCBC,

My ibanking hardware token's battery is low.

How to replace? Are there any fees?

Thanks.

 

[OCBC Bank]

Hi OCBC,

My ibanking hardware token's battery is low.

How to replace? Are there any fees?

Thanks.

Hi Crimsom,

You may request for a token replacement by calling our hotline at 1800 363 3333.

^DG

 

[zv_francesca]

Hi OCBC,

I just purchased a Max Growth Enchanced 10 years plan with Jurong Point branch yesterday. However, I would like to cancel it after some consideration. It's still under free look period, how can I do on it? Please advise.

 

[OCBC Bank]

Hi OCBC,

I just purchased a Max Growth Enchanced 10 years plan with Jurong Point branch yesterday. However, I would like to cancel it after some consideration. It's still under free look period, how can I do on it? Please advise.

Hi zv_francesca,

Sorry to learn of this.

Would you have the consultant's contact number? You may wish to contact him for assistance on this.

Otherwise, could you PM us with your contact number and the consultant's name and we'll make the necessary arrangements?

Thank you.

^WX

 

[kane1983]

How long to receive the hardware OTP token ?

Hi Team OCBC Singapore ,

I was waiting for more than 7 working days , but I still not receive the hardware OTP token yet. I did to register for the hardware OTP token since last Monday. Why the processing so slow ?

 

[OCBC Bank]

Hi Team OCBC Singapore ,

I was waiting for more than 7 working days , but I still not receive the hardware OTP token yet. I did to register for the hardware OTP token since last Monday. Why the processing so slow ?

Hi kane1983,

We are sorry to learn of this.

Could you PM us your contact number?

We will look into this and be in touch.

^WX

 

[YoYoMa88]

S$12 please... Not below S$11

Sent from 'nothing really matters' using GAGT

 

[EquinOoX]

Hi, I am facing problems with your internet banking, it doesnt show the screen where you key in the pin whenever I click in that needs the pin, i would receive the SMS pin but nothing appears......I didnt have any problems last time. Lately this past 3 months I think I have this problem. I am using Firefox.


The loading circle takes forever......Is there some setting I need to do? unblock or add some exception something?

 

[ChinTuaKi]

Hi is there any problem with your internet banking?

I cannot to get past the account summary page both on the webpage and on the App. the loading takes forever...

Using Chrome and also the OCBC app

 

[OCBC Bank]

Hi, I am facing problems with your internet banking, it doesnt show the screen where you key in the pin whenever I click in that needs the pin, i would receive the SMS pin but nothing appears......I didnt have any problems last time. Lately this past 3 months I think I have this problem. I am using Firefox.


The loading circle takes forever......Is there some setting I need to do? unblock or add some exception something?

Hi is there any problem with your internet banking?

I cannot to get past the account summary page both on the webpage and on the App. the loading takes forever...

Using Chrome and also the OCBC app

Dear EquinOoX and ChinTuaKi

Our Online Banking system is experiencing intermittent slowness as a result of high traffic. You may want to try logging in later.

We are sorry for the inconvenience.

^WX

 

[Steyr69]

I would like to cancel my ocbc plus credit card. However, there is a savings acc and i got some money inside.
I got another ocbc savings acc w atm card type.
Can use ibank to transfer my ocbc plus savings acc money to my normal ocbc savings account? Then proceed to cancel the plus card?

Sent from Asus ME173X using GAGT

 

[OCBC Bank]

I would like to cancel my ocbc plus credit card. However, there is a savings acc and i got some money inside.
I got another ocbc savings acc w atm card type.
Can use ibank to transfer my ocbc plus savings acc money to my normal ocbc savings account? Then proceed to cancel the plus card?

Sent from Asus ME173X using GAGT

Hi Steyr69,

To terminate a Plus! Credit Card that is tagged to the Plus! Savings account, customers will have to fill in this form:

https://www.ocbc.com/plus/assets/pdf/plus-account-closure-form.pdf

The form will have a section that allows you to transfer the funds in your Plus! account to your other OCBC personal account.

Do note that if you do not have any other LinkPoints card, you may wish to redeem your existing LinkPoints before submitting your termination request.

^DG