Hello from Team OCBC

[saycheese]

Hi there,

You could fill in the account closure form and mail it back to us with the attached Business Reply Envelope: https://www.ocbc.com/assets/pdf/accounts-and-services/centralised-forms/account-closure-form.pdf

^DG

Thanks. So I can't do it electronically?
I don't have a printer...

 

[OCBC Bank]

Thanks. So I can't do it electronically?
I don't have a printer...

Hi there,

If you have access to Internet Banking, please write to us via secured mail, and our service executive will be able to advise you further on this.

^DG

 

[nit3ex]

Hi there,

For funds transfer via GIRO, it will take around 2 to 3 business days. As the 20th was a public holiday, you should expect to receive the funds by 23rd May.

^DG

Hi,

I have yet to receive the funds. Am i right to say on 23rd May i will receive? Is there a timing whereby funds will come in ?

Thanks!

 

[OCBC Bank]

Hi,

I have yet to receive the funds. Am i right to say on 23rd May i will receive? Is there a timing whereby funds will come in ?

Thanks!

Hi nit3ex,

The funds should be credited into your account by today. If you do not receive the funds by end day, please share your Bank registered contact number with us via private message. We will be glad to assist you further.

^CC

 

[tgztgz]

The worst of the worst failed Customer Service in Singapore

Hi OCBC team,

I signed up a HWZ forum account just so I can have an alternative instead of speaking with your team of customer service from OCBC.

I kid you not, this has to be one of the most painful experience of talking to ANY SERVICE PROVIDER I EVER FACED !
Over the course of 5 working days since last thursday, I have spoken to ALMOST all the team of the one token and not 1 single person can provide me a solution.

I wouldn't fret so much over my own bank account but this is a business account and suppliers are waiting for my money and its astonishing that not 1 single " service MANAGER " can solve a simple problem for me.

I shall not name shame them on this thread so if you are of a different person managing this account, PM ME !

John

 

[OCBC Bank]

Hi OCBC team,

I signed up a HWZ forum account just so I can have an alternative instead of speaking with your team of customer service from OCBC.

I kid you not, this has to be one of the most painful experience of talking to ANY SERVICE PROVIDER I EVER FACED !
Over the course of 5 working days since last thursday, I have spoken to ALMOST all the team of the one token and not 1 single person can provide me a solution.

I wouldn't fret so much over my own bank account but this is a business account and suppliers are waiting for my money and its astonishing that not 1 single " service MANAGER " can solve a simple problem for me.

I shall not name shame them on this thread so if you are of a different person managing this account, PM ME !

John

Hi tgztgz,

We are sorry to learn about your experience with us.

We have also just dropped you a private message & we look forward to hearing from you.

^CC

 

[finale1]

Hi Team OCBC,

I have a Ocbc 360 account, but I cannot find anywhere that shows me the monthly average balance for the previous months.

Is there such a feature? Otherwise how can I check the monthly average increment from month to month?

Thanks in advance!

 

[OCBC Bank]

Hi Team OCBC,

I have a Ocbc 360 account, but I cannot find anywhere that shows me the monthly average balance for the previous months.

Is there such a feature? Otherwise how can I check the monthly average increment from month to month?

Thanks in advance!

Hi finale1,

Monthly Average Balance is computed by adding up the daily outstanding balance divided by the number of days from the account opening date till the last calendar date of the 1st month.

For the subsequent months, Monthly Average Balance is computed by adding the daily outstanding balance divided by the number of days in the month.

We are afraid that there isn't a feature on Internet Banking where customers will be able to view their account's monthly average balance.

You could call our hotline at 1800 363 3333 or write us a secured mail by logging in to Internet Banking. Our service executives will be able to assist you with the calculation.

^CC

 

[null00]

Hi there qwertqwert

That's right. Select DBS to transfer to a POSB account. For branch code, there should be a dropdown selection of "All POSB accounts"

And you won't be able to make payments to those listed cards.

^Shereen

Hi

Understand this is back in 2015 but if I try to add a payee for POSB, I am no longer prompted to select any dropdown for branch.

So do I just select DBS and enter the POSB account number?

 

[lamys5118]

Hi Team OCBC,
My OCBC token is not working, believe to have no more battery.
How do I request for a replacement token?
TIA.

 

[OCBC Bank]

Hi Team OCBC,
My OCBC token is not working, believe to have no more battery.
How do I request for a replacement token?
TIA.

Hi there,

To request for a token replacement, please call our hotline at 1800 363 3333.

^DG

 

[Manta.ray]

Can the BCIP account be in joint names? 2 adults jointly. Not one adult and one child.

 

[chyn_no]

How do I aoply estatement for bcip?

 

[Cumzilla]

Hi Team OCBC,

What are the criteria of the bank giving petrol discount vouchers using OCBC cards? I wonder why i can never receive them, while others can get them so easily? I have not pump a particular petrol brand for sometime, am I not the one that the bank should be giving the vouchers to instead of mailing to those who are regular patrons of that petrol brand?

 

[henrylbh]

Hi Team OCBC,
My OCBC token is not working, believe to have no more battery.
How do I request for a replacement token?
TIA.

I have 2 tokens, one in personal name and another in estate's name. Both tokens died one after another. Hence I went down to the branch twice and had to fill up a form and surrender the dead token to get a replacement. The replacement took 2 weeks and I could not perform any transaction

 

[Extech]

Hi OCBC,

Good day to you. From 6th June onwards, Visa is accepted for train and bus rides. Would OCBC be having any promotion eg 20% off capped at $5 etc?

 

[OCBC Bank]

Hi Team OCBC,

What are the criteria of the bank giving petrol discount vouchers using OCBC cards? I wonder why i can never receive them, while others can get them so easily? I have not pump a particular petrol brand for sometime, am I not the one that the bank should be giving the vouchers to instead of mailing to those who are regular patrons of that petrol brand?

Hi Cumzilla,

Thank you for your interest in the promotion.

The bank does from time-to-time hold promotions for selected group of customers. However, I’m afraid the selection is based on the bank’s internal criteria.

^CC

 

[OCBC Bank]

How do I aoply estatement for bcip?

Hi chyn_no,

Customers wont be able to opt into e-statements, as we are not currently offering e-statements for BCIP.

If you will like to request for a soft copy of your BCIP statements, you may send in a secured email via Internet Banking to put in your request.

^CC

 

[OCBC Bank]

Can the BCIP account be in joint names? 2 adults jointly. Not one adult and one child.

Hi Manta.ray,

Thank you for your interest.

Joint accounts are allowed for BCIP but signing condition must be Sign Singly / Either One to Sign / Anyone to Sign.

^CC

 

[OCBC Bank]

I have 2 tokens, one in personal name and another in estate's name. Both tokens died one after another. Hence I went down to the branch twice and had to fill up a form and surrender the dead token to get a replacement. The replacement took 2 weeks and I could not perform any transaction

Hi henrylbh,

We apologise for the inconvenience caused.

There has been an increase for the time taken to process Online Banking services request forms received from customers (either submitted at branches or via post). As such, the time for customers to receive Hardware tokens has been extended to 12 - 15 working days.

As of now, customers can expect to receive their hardware token in about 10 working days.


^CC