Hello from Team OCBC

[Bluefreak]

Hi,

Didnt notice my PM was full.
I uninstalled and reinstalled the app and now it seems ok.
Able to login via app and browser.

Thanks.

Hi Bluefreak,

Thank you for the details.

However, we were unable to reply to your private message as we were prompted with an error message that you have exceeded your stored private messages quota.

Can you attempt deleting & reinstalling the mobile app?
May we also check if you are facing with the same issue on mobile browser?

^CC

 

[joesph]

Hi joseph

Can we trouble you to leave us a PM? We'd like to look into this for you. A screenshot would help, as well as your phone model. Thanks!

^Sh

my phone in signature, aka S10+

Sent from Samsung SM-G975F using GAGT

 

[IndianChief]

Hi IndianChief

Thanks for letting us know

We need to ensure that your device meets the OneToken Mobile Banking app security standard. The following are examples that may compromise the device:

- Root/ super user access (e.g. jailbroken devices, devices with development/ debugging modes)

- Remote access from other devices to the mobile device, e.g. TeamViewer, LogMeIn, VNC, etc

- Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.

- Malware – tools may be installed to scan the device, e.g. Avast, AVG, McAfee


We regret that installation of certain apps may prevent usage of the OCBC app.

^Sh

Knn you think I stupid or watt? What makes your app so special when other bank apps don't have any issues.. my phone is not even rooted

You jabronis ask us to change to one token in the app, but don't allow the app to authorise transaction saying security concerns even if accessing the mobile website or desktop site

Like that how to carry out transactions??

 

[joesph]

Knn you think I stupid or watt? What makes your app so special when other bank apps don't have any issues.. my onerous is not even rooted

You jabronis ask us to change to one token in the app, but don't allow the app to authorise transaction saying security concerns even if accessing the mobile website or desktop site

Like that how to carry out transactions??

use ocbc.com on the phone

Sent from Samsung SM-G975F using GAGT

 

[IndianChief]

use ocbc.com on the phone

Sent from Samsung SM-G975F using GAGT

I tried... but for authentication still need to use the digital token from the app which cannot be accessed

 

[IndianChief]

Really damn cheesepie

 

[MrRainbow]

Hi if I tranf my money from DBS to OCBC, will that be considered fresh funds?

How Long after I deposit my funds, will I get the $54?

 

[OCBC Bank]

Hi,

Didnt notice my PM was full.
I uninstalled and reinstalled the app and now it seems ok.
Able to login via app and browser.

Thanks.

Hi Bluefreak,

We are glad to learn that it worked for you.
Please feel free to get in touch with us if there is anything else that we may assist you with.

^CC

 

[OCBC Bank]

Hi if I tranf my money from DBS to OCBC, will that be considered fresh funds?

How Long after I deposit my funds, will I get the $54?

Hi MrRainbow,

As long as the funds are not withdrawn and redeposited with OCBC Bank within the last 30 days, it is considered fresh funds.

We will notify customers of their eligibility to the promotional gifts by short message service (SMS) within 3 weeks from the date of Eligible Transaction. The cash credit will be credited into the Eligible Account within 6 weeks from the date of Eligible Transaction, provided that funds are successfully withheld.

^CC

 

[Calander]

Is the ocbc banking app and onetoken not compatible with EMUI 9.1.0?

 

[OCBC Bank]

Knn you think I stupid or watt? What makes your app so special when other bank apps don't have any issues.. my phone is not even rooted

You jabronis ask us to change to one token in the app, but don't allow the app to authorise transaction saying security concerns even if accessing the mobile website or desktop site

Like that how to carry out transactions??

Hi there,

We are terribly sorry for the inconvenience caused.
Can we check if you did tried deleting & reinstalling the mobile banking app?

If you are still facing with the same issue, may we suggest that we help to deactivate your onetoken so that you can continue assessing our online banking services with your hardware token or SMS OTP?

^CC

 

[OCBC Bank]

Is the ocbc banking app and onetoken not compatible with EMUI 9.1.0?

Hi Calander,

Can we clarify if you are referring to your Huawei mobile device?
Is there any error message?

^CC

 

[strawstar]

It happened to me. Just need to call their hotline and ask them to revert back to your ocbc hardware token. This is really ridiculous.

 

[MrRainbow]

So Long as it’s fresh funds will be eligible right?

Do I have to transfer the fresh funds in one go? Can I transfer in multiples instead within the stipulated timeline of 3 days?

Hi MrRainbow,

As long as the funds are not withdrawn and redeposited with OCBC Bank within the last 30 days, it is considered fresh funds.

We will notify customers of their eligibility to the promotional gifts by short message service (SMS) within 3 weeks from the date of Eligible Transaction. The cash credit will be credited into the Eligible Account within 6 weeks from the date of Eligible Transaction, provided that funds are successfully withheld.

^CC

 

[OCBC Bank]

So Long as it’s fresh funds will be eligible right?

Do I have to transfer the fresh funds in one go? Can I transfer in multiples instead within the stipulated timeline of 3 days?

Hi MrRainbow,

Only fresh funds will be eligible for the promotion. You may make multiple fresh funds deposits within 3 working days to make up the required earmark amount.

For more details, please visit: https://www.ocbc.com/personal-banki...book-statementsavings-deposits-promo-2019.pdf

^CC

 

[Calander]

Hi Calander,

Can we clarify if you are referring to your Huawei mobile device?
Is there any error message?

^CC

Yes is huawei phone.

Same error msg as per this post - https://forums.hardwarezone.com.sg/121905744-post1747.html

 

[OCBC Bank]

Yes is huawei phone.

Same error msg as per this post - https://forums.hardwarezone.com.sg/121905744-post1747.html

Hi Calander,

We are aware of customers with Android devices who are experiencing this issue as well. Our team is in the midst of fixing the issue & a new mobile banking app version will be updated soon. We are expecting this to be resolved by end of this week or early next week.

In the meantime, to get access to your account online, please use either the Mobile Web browser or desktop. We apologise for the inconvenience caused.

^CC

 

[tgztgz]

App issues EVERY SINGLE TIME

Hi tgztgz,

We came across your post, requesting for us to drop you a private message with regards to the issue that you are facing with OneToken for your business account.

Could you provide us with more details, so that the relevant team can assist you further?

Thank you.

^CC

It's one problem after another. I am looking at the review and I can safely save IT IS NOT MY PHONE OR ACCOUNT PROBLEM !!! (Unlike what your staffs suggested)

Right now, OCBC Business Mobile app have been downloaded 5 times in the course of 1 month because guess what ? ITS NOT WORKING PROPERLY !!!

CAN SOMEONE SOLVE THIS FOR ME???????

 

[item2sell]

It's one problem after another. I am looking at the review and I can safely save IT IS NOT MY PHONE OR ACCOUNT PROBLEM !!! (Unlike what your staffs suggested)

Right now, OCBC Business Mobile app have been downloaded 5 times in the course of 1 month because guess what ? ITS NOT WORKING PROPERLY !!!

CAN SOMEONE SOLVE THIS FOR ME???????

Yes. Stop using OCBC

 

[OCBC Bank]

It's one problem after another. I am looking at the review and I can safely save IT IS NOT MY PHONE OR ACCOUNT PROBLEM !!! (Unlike what your staffs suggested)

Right now, OCBC Business Mobile app have been downloaded 5 times in the course of 1 month because guess what ? ITS NOT WORKING PROPERLY !!!

CAN SOMEONE SOLVE THIS FOR ME???????

Hi tgztgz,

We are sorry for your experience and the inconvenience caused.

We understand that one of our Service Managers has contacted you to assist you.

Thank you.

^BI