Hello from Team OCBC

[Calander]

Hi Calander,

We are aware of customers with Android devices who are experiencing this issue as well. Our team is in the midst of fixing the issue & a new mobile banking app version will be updated soon. We are expecting this to be resolved by end of this week or early next week.

In the meantime, to get access to your account online, please use either the Mobile Web browser or desktop. We apologise for the inconvenience caused.

^CC

thanks for replying.

just to mention that a separate device (different model from the one I am using) is actually needed to even use the mobile web browser, as it will automatically link back to the app making it totally inaccessible.

 

[assiak71]

Dear OCBC, please enhance your PayNow daily transfer limit to have the same limit as local transfer limit. DBS and UOB both are tied to the local transfer limit while OCBC is restricted to only $1,000.

References:

https://www.ocbc.com/personal-banking/help-and-support/pay-anyone-onlinebanking.html

https://www.dbs.com.sg/personal/deposits/cas-paynow-faq.page

https://www.uob.com.sg/personal/ebanking/paynow.html

 

[MrRainbow]

The date of eligible transaction is considered the date whereby my last transaction adds up to the amount I registered for right?

Hi MrRainbow,

As long as the funds are not withdrawn and redeposited with OCBC Bank within the last 30 days, it is considered fresh funds.

We will notify customers of their eligibility to the promotional gifts by short message service (SMS) within 3 weeks from the date of Eligible Transaction. The cash credit will be credited into the Eligible Account within 6 weeks from the date of Eligible Transaction, provided that funds are successfully withheld.

^CC

 

[OCBC Bank]

The date of eligible transaction is considered the date whereby my last transaction adds up to the amount I registered for right?

Hi there,

The eligible transaction date refer to the date you signed on the T&Cs/registered for the promotion or the date fresh funds are deposited to the account (where your last deposit adds up to the amount registered), whichever is later.

^DG

 

[OCBC Bank]

Dear OCBC, please enhance your PayNow daily transfer limit to have the same limit as local transfer limit. DBS and UOB both are tied to the local transfer limit while OCBC is restricted to only $1,000.

References:

https://www.ocbc.com/personal-banking/help-and-support/pay-anyone-onlinebanking.html

https://www.dbs.com.sg/personal/deposits/cas-paynow-faq.page

https://www.uob.com.sg/personal/ebanking/paynow.html

Thanks for the feedback.
We will share this with the relevant department for their review.

^DG

 

[OCBC Bank]

thanks for replying.

just to mention that a separate device (different model from the one I am using) is actually needed to even use the mobile web browser, as it will automatically link back to the app making it totally inaccessible.

Hi Calander,

Thank you for your feedback.

In the meantime, we can arrange for our service executive to call & assist you with the deactivation of your OneToken. You may then continue using the hardware token or SMS OTP for online banking transactions.

If you will like to proceed with this arrangement, you may drop us a private message with your Bank registered contact number.

^CC

 

[Calander]

Hi Calander,

Thank you for your feedback.

In the meantime, we can arrange for our service executive to call & assist you with the deactivation of your OneToken. You may then continue using the hardware token or SMS OTP for online banking transactions.

If you will like to proceed with this arrangement, you may drop us a private message with your Bank registered contact number.

^CC

hi OCBC.

The OneToken and app login is now functioning well after the latest update.

Hope the bank can be "proactive" rather then being "reactive" to issues pertaining to the bank's system. And there are many platforms for the bank to issue notices or statements indicating that users may experience banking issues (e.g facebook, website)..

A certain standard is essential especially for the banking sector.

 

[OCBC Bank]

hi OCBC.

The OneToken and app login is now functioning well after the latest update.

Hope the bank can be "proactive" rather then being "reactive" to issues pertaining to the bank's system. And there are many platforms for the bank to issue notices or statements indicating that users may experience banking issues (e.g facebook, website)..

A certain standard is essential especially for the banking sector.

Hi Calander,

Glad to learn that the app is working fine for you now.
Thank you for your feedback as well.

We will share this with the relevant department.

^DG

 

[kero89]

Hi ocbc,

I recently signed up for ntuc plus card (visa credit) and also got a ntuc starter account, which came with a cheque book. (I somehow got a cashflo card although I don't rmb signing up for it during corporate roadshow)

May I know if there are any admin fees associated with issuing a cheque? All I need is to ensure that I have sufficient funds in my ocbc starter account before issuing a cheque? I separately have an ocbc 360 account but I don't think this cheque book is linked to the latter account?

Thanks very much! Hopefully I can get to clear my queries via this channel.

 

[OCBC Bank]

Hi ocbc,

I recently signed up for ntuc plus card (visa credit) and also got a ntuc starter account, which came with a cheque book. (I somehow got a cashflo card although I don't rmb signing up for it during corporate roadshow)

May I know if there are any admin fees associated with issuing a cheque? All I need is to ensure that I have sufficient funds in my ocbc starter account before issuing a cheque? I separately have an ocbc 360 account but I don't think this cheque book is linked to the latter account?

Thanks very much! Hopefully I can get to clear my queries via this channel.

Hi there,

There are no admin fees for cheque issuance.

Please refer to Page 6 of the pricing guide for other cheque charges : https://www.ocbc.com/assets/pdf/pricing guides/personal banking pricing guide.pdf

Each cheque book request will incur a fee of $10.

The cheque book can only be linked to one account. If the current cheque book is linked to your NTUC-OCBC Starter, you won't be able to use it for your 360 account.

As for the Cashflo card you had received, we could help to check on why it was sent to you. Do give us a call at 1800 363 3333.

Drop us a private message if you require further clarification.

^DG

 

[koonzlah]

Hi ocbc can get a credit card officer to contact me

Sent from Samsung SM-G965F using GAGT

 

[OCBC Bank]

Hi ocbc can get a credit card officer to contact me

Sent from Samsung SM-G965F using GAGT

Hi koonzlah

Drop us a PM with your contact details. And let us know as well what the issue is regarding, thanks!

^Sh

 

[fake_oranges]

Any invite only card that you can offer me?

PM me for Honda & Toyota lobang HardwareZone Forums app

 

[OCBC Bank]

Any invite only card that you can offer me?

PM me for Honda & Toyota lobang HardwareZone Forums app

Hi there,

You may refer to https://www.ocbc.com/personal-banking/cards/index.html for the various credit cards that we offer.

For OCBC Premier Private Client and Premier Banking customers, they could contact their Client advisor or Relationship Manager to apply for the OCBC Premier Voyage card.

^DG

 

[kero89]

Hi there,

There are no admin fees for cheque issuance.

Please refer to Page 6 of the pricing guide for other cheque charges : https://www.ocbc.com/assets/pdf/pricing guides/personal banking pricing guide.pdf

Each cheque book request will incur a fee of $10.

The cheque book can only be linked to one account. If the current cheque book is linked to your NTUC-OCBC Starter, you won't be able to use it for your 360 account.

As for the Cashflo card you had received, we could help to check on why it was sent to you. Do give us a call at 1800 363 3333.

Drop us a private message if you require further clarification.

^DG

Hi ocbc,

Thank you very much for the informative post!

 

[OCBC Bank]

Hi ocbc,

Thank you very much for the informative post!

You're welcome! Feel free to let us know if you have further questions.

^DG

 

[omninous]

OCBC Android App potential security risks error

Hi there,

We would like to share about this with the relevant department.

Could you drop us a private message with the following details:

- phone model
- operating system and version
- OCBC mobile app version

Please provide us with any error messages you are receiving when you try using the app as well.

^DG

Hi OCBC,

I am experiencing errors with the OCBC OneToken app.
Every time I try to login / setup OneToken, I receive an error saying "activation has failed as potential security risks were detected in your phone" and won't let me proceed.

This is preventing me from doing my bill payments and other ibanking / mbanking operations.

Could you please share my feedback with the relevant department?

Phone Model: Google Pixel 2 XL
Operating System and Version: Android version 9, build number PQ3A.190705.001 (unrooted)
OCBC mobile app version: 10.8

Appreciate any help you can provide.

Regards

 

[guyferic]

like to ask about the fresh fund deposit for SG54 promotion.



1. when will the $54 be credited in after deposit?
2. Is online transferring of funds from another bank counted?
3. Is there any limitation of people that can participate?

 

[OCBC Bank]

Hi OCBC,

I am experiencing errors with the OCBC OneToken app.
Every time I try to login / setup OneToken, I receive an error saying "activation has failed as potential security risks were detected in your phone" and won't let me proceed.

This is preventing me from doing my bill payments and other ibanking / mbanking operations.

Could you please share my feedback with the relevant department?

Phone Model: Google Pixel 2 XL
Operating System and Version: Android version 9, build number PQ3A.190705.001 (unrooted)
OCBC mobile app version: 10.8

Appreciate any help you can provide.

Regards

Hi there,

Could you drop us a private message with your bank registered mobile number as well?

^DG

 

[OCBC Bank]

like to ask about the fresh fund deposit for SG54 promotion.



1. when will the $54 be credited in after deposit?
2. Is online transferring of funds from another bank counted?
3. Is there any limitation of people that can participate?

Hi there,

You will be informed of your eligibility within 3 weeks, and the reward will be credited within 6 weeks.

Fund transfers from other banks will be eligible. Do note that if you were to transfer funds out from your OCBC accounts to another bank, and then transfer it back, it will not qualify as fresh funds.

The promotion is ongoing till 31 August 2019, while stocks last. If there are any changes to this, it will be updated on our website.

^DG