Hello from Team OCBC

[henrylbh]

Hi henrylbh,

Only legitimate salary crediting via GIRO from your company will be eligible for the Salary bonus interest. Simply using a third party account to make GIRO transfer to your account and stating the description as Salary will not count.

Please refer to our website for the list of investment products and the eligibility criteria for it to be counted towards the Wealth bonus - https://www.ocbc.com/personal-banking/accounts/360-account.html.

Spending on your NTUC Visa credit card will count towards the Credit Card Spend bonus. Do note that these transactions will not qualify:

•Balance transfers
•Cash advance
•Cashwise
•Smartchange
•Fund transfers
•Fees and charges

More details on the bonus interests can be found under the 'Questions you may have' section on the website: https://www.ocbc.com/personal-banking/accounts/360-account.html

^DG

Thank you.

 

[derekfoo]

Hi trenzterra,

We will like to look into this for you.

Could you send us a screenshot of the error message via PM?
Do also delete & reinstall the mobile banking app.

^CC

Hi, I am also facing the problem of activating OneToken on my new device. Please advice. I am also not able to send a PM as I have not hit the 10posts quota.

 

[OCBC Bank]

Hi, I am also facing the problem of activating OneToken on my new device. Please advice. I am also not able to send a PM as I have not hit the 10posts quota.

Hi Derek,

We will be dropping you a PM.
Please reply to the PM with the following details:

- bank registered mobile number
- phone model
- operating system and version
- mobile app version

Thank you.

^DG

 

[saphire]

Hi
Same problem again. After my HW P30 pro software upgrade cannot go in again. Re install app also cannot.

 

[xyz2025]

I also faced problem with the mobile app after my Samsung phone security update.
Now I cannot login through both the mobile app as well as online banking.
Whenever I tried to login on the phone app or through the website, my phone would receive a notification to confirm the login. After the confirmation, another notification informing that the login is unsuccessful because the device is not secured. Which device is this? my laptop brower? or the phone? If it is the phone, so the phone security update has made the phone less secured?

 

[MrRainbow]

What is the minimum salary needed to apply credit card? Is it after or before cpf

 

[xyz2025]

I also faced problem with the mobile app after my Samsung phone security update.
Now I cannot login through both the mobile app as well as online banking.
Whenever I tried to login on the phone app or through the website, my phone would receive a notification to confirm the login. After the confirmation, another notification informing that the login is unsuccessful because the device is not secured. Which device is this? my laptop brower? or the phone? If it is the phone, so the phone security update has made the phone less secured?

For those facing the same problem as me, I managed to login to the online banking using manually-generated token. On your phone app, press "more services" at the lower right corner, press "OneToken" to obtained the manual token.

 

[xyz2025]

For those facing the same problem as me, I managed to login to the online banking using manually-generated token. On your phone app, press "more services" at the lower right corner, press "OneToken" to obtained the manual token.

And my phone app works as normal now after I managed to login the online banking services.

 

[IndianChief]

I also faced problem with the mobile app after my Samsung phone security update.
Now I cannot login through both the mobile app as well as online banking.
Whenever I tried to login on the phone app or through the website, my phone would receive a notification to confirm the login. After the confirmation, another notification informing that the login is unsuccessful because the device is not secured. Which device is this? my laptop brower? or the phone? If it is the phone, so the phone security update has made the phone less secured?

Just report to MAS

This ocbc rep thinking everyone is a fool... so obvious the issue is with their app yet they act blur asking everybody what's the issue, can pm, can send screenshot etc

They have been doing this for months now and don't see the need to fix the issue

 

[tjrong07]

Not able to access authorise log-in using my mobile phone's onetoken as well due to this 'potential security risk'. As to the other solution to generate the one-time token via mobile app, same pop-up about security risk appears as well.

So now not even able to access my accounts from both web & app. Well done OCBC.

 

[xyz2025]

Not able to access authorise log-in using my mobile phone's onetoken as well due to this 'potential security risk'. As to the other solution to generate the one-time token via mobile app, same pop-up about security risk appears as well.

So now not even able to access my accounts from both web & app. Well done OCBC.

try to ignore the warning and continue to access more services->onetoken.

 

[wuming79]

Anyone encounter issue logging in from web after changing default password by bank?

 

[OCBC Bank]

Hi
Same problem again. After my HW P30 pro software upgrade cannot go in again. Re install app also cannot.

Hi sapphire,

Can we check if you did activate the OneToken previously?

Please also drop us a private message with the following details:

- Bank registered mobile number
- operating system and version
- mobile app version
- screenshot of any error messages received

Thank you.

^CC

 

[OCBC Bank]

Not able to access authorise log-in using my mobile phone's onetoken as well due to this 'potential security risk'. As to the other solution to generate the one-time token via mobile app, same pop-up about security risk appears as well.

So now not even able to access my accounts from both web & app. Well done OCBC.

Hi tjrong07,

Can you try deleting & reinstalling the mobile banking app?

Do note that the following factors on your mobile device may affect OneToken usage:

o Rooted/Jail Broken, development/debugging device
o Applications downloaded from other sources other than the Google Play Store
o Remote access from other device to the phone, e.g. TeamViewer. LogMeIn, VNC, etc
o Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.
o Malware detected (this can be scanned with any tools in the market, e.g. Avast, AVG, McAfee)

May we check if your mobile device is installed with or affected by any of the above?

^CC

 

[OCBC Bank]

Anyone encounter issue logging in from web after changing default password by bank?

Hi wuming79,

May we clarify if you are referring to the access code?

^CC

 

[OCBC Bank]

What is the minimum salary needed to apply credit card? Is it after or before cpf

Hi MrRainbow,

Thank you for your interest.

To be eligible for our Credit Cards, the minimum annual income for Singaporeans and Singapore PRs is $30,000. For foreigners, the minimum annual income is S$45,000 and above.

All applications will be subject to the Bank's review & approval.

For more details, please visit: https://www.ocbc.com/personal-banking/cards/

^CC

 

[OCBC Bank]

Just report to MAS

This ocbc rep thinking everyone is a fool... so obvious the issue is with their app yet they act blur asking everybody what's the issue, can pm, can send screenshot etc

They have been doing this for months now and don't see the need to fix the issue

Hi IndianChief,

May we clarify if you are still facing with the same issue as well?

^CC

 

[MrRainbow]

Is that before or after cpf?

Hi MrRainbow,

Thank you for your interest.

To be eligible for our Credit Cards, the minimum annual income for Singaporeans and Singapore PRs is $30,000. For foreigners, the minimum annual income is S$45,000 and above.

All applications will be subject to the Bank's review & approval.

For more details, please visit: https://www.ocbc.com/personal-banking/cards/

^CC

 

[OCBC Bank]

Is that before or after cpf?

Hi MrRainbow,

We will be looking at your gross salary.

^DG

 

[joesph]

what will happen if I don't get back my usd399?

will the perpetrator be put in changi?

actually is not ocbc fault, why would you pay me back?

Sent from Samsung SM-G975F using GAGT