Hello from Team OCBC

[OCBC Bank]

Hi, i already drop you a message and also send an mail in ocbc ibanking. When can you reply? seriously, i just need to know the price for MBH october.

Hi there,

Please drop us a private message and provide us with the 16 digit reference number of the secured mail you have sent in.

Thank you.

^DG

 

[OCBC Bank]

Dear OCBC, please see

https://forums.hardwarezone.com.sg/...-offers-$0-overseas-transfer-fee-6149923.html

Hi there,

We have taken note of your feedback, and will share it with the relevant department.

^DG

 

[joesph]

My OCBC TR card had a fraudulent charge from Amazon EU 3-4 weeks ago and I have made multiple calls to OCBC hotline to inform of this issue, for the bank to reverse the transaction or at least issue a temp credit while the investigation is being done.

However, OCBC chose to do nothing, and now I am going to be hit with late payment penalty and interest for a fraudulent transaction which they have been duly informed 3 weeks prior.

And it seems that I am not the only case as the OCBC staff acknowledged that this is a widespread issue within the bank and from what I understand, the people who were advised to just leave the fraud charge unpaid were subsequently slapped with the late fee and interest, as well as a hit on their Credit Rating on CBS.

take 12 week to investigate, during which I was very poor. debit card. what's tr and cbs?

Sent from Samsung SM-G975F using GAGT

 

[silverbomb]

Hi Team, what's the MCC for Kaplan Higher Education and eligible for ocbc$?

 

[OCBC Bank]

Hi Team, what's the MCC for Kaplan Higher Education and eligible for ocbc$?

Hi silverbomb,

Kaplan is likely to fall under school/education related MCCs which will not be eligible for OCBC$.

^DG

 

[pylpoh]

2019111309587153

Hi there,

Please drop us a private message and provide us with the 16 digit reference number of the secured mail you have sent in.

Thank you.

^DG

 

[OCBC Bank]

2019111309587153

Hi there,

We have retrieved your secured mail, and our service executive is looking into your query.

^DG

 

[maportofu]

My ocbc mobile app didn't let me log in until I set up One Token. And in order to set up One Token, it says I need to log in with the mobile app then go to Settings followed by One Token.

It's a loop which I cannot accomplish as I can't log in to set up One Token until I have logged in to set up One Token.

Please help

 

[OCBC Bank]

My ocbc mobile app didn't let me log in until I set up One Token. And in order to set up One Token, it says I need to log in with the mobile app then go to Settings followed by One Token.

It's a loop which I cannot accomplish as I can't log in to set up One Token until I have logged in to set up One Token.

Please help

Hi there,

Please drop us a private message with your bank registered mobile number.

^DG

 

[addict951]

OCBC, are you here?
That time y’all were promoting this stackreward.
Now this website has been down for more than 2 days.
Y’all got any update??
Pls communicate with this merchant to bring the site back up ASAP.
I’ve got vouchers in there that expire 30 Nov.

 

[addict951]

OCBC, do I get the $50 reward for transferring my SRS over from UOB and topping up $10K?

 

[q13098]

Hi OCBC, when are you gonna fix the onetoken issue with your mobile. It is completely broken now. I cannot sign in mobile or internet banking and i have to go to the branch to make transfers.

 

[OCBC Bank]

OCBC, do I get the $50 reward for transferring my SRS over from UOB and topping up $10K?

Hi there,

You will be eligible to receive the vouchers as long as you are one of the first 2,000 (between 1 November to 31 December 2019) to open a new SRS Account (transfer from UOB is counted) with us, and deposit at least S$10,000 within the first 7 calendar days (inclusive of Saturday, Sunday and Public Holiday) from the day of account opening.

^Dg

 

[OCBC Bank]

OCBC, are you here?
That time y’all were promoting this stackreward.
Now this website has been down for more than 2 days.
Y’all got any update??
Pls communicate with this merchant to bring the site back up ASAP.
I’ve got vouchers in there that expire 30 Nov.

Hi,

We are conducting maintenance on the STACK portal and we are working hard to get it up as soon as possible. Note that you will not be able to do any points exchange or marketplace purchase or redemption in the meantime.

If you need to access your vouchers urgently, please click on the voucher link in the SMS from UNIQGIFT to open your voucher. You would have received an SMS from UNQIGIFT containing a voucher link for all vouchers purchased or redeemed on STACK Marketplace.

We apologise for the inconvenience caused.

I want to exchange my points for a reward to use it this weekend? How can I do so?

If you would like to exchange your points for a reward, here's how you can do so for the time being while the team work to get the portal up:

• For OCBC$ rewards, Robinsons$ rewards, Travel$ rewards, and Voyage Miles: www.ocbc.com/rewards

• For UPGreat points: UPGreat app

• For My Millennium points: My Millennium app, or https://www.millenniumhotels.com/en/programmes/my-millennium/introduction/

^DG

 

[OCBC Bank]

Hi OCBC, when are you gonna fix the onetoken issue with your mobile. It is completely broken now. I cannot sign in mobile or internet banking and i have to go to the branch to make transfers.

Hi q13098,

Could you share with us on any error messages received when you try logging in to our Online Banking platforms?

^DG

 

[clemiboi]

Hi OCBC. Not really sure if you're aware of a potential disaster happening but many users cannot do banking with you because getting locked up with mobile app.

https://play.google.com/store/apps/details?id=com.ocbc.mobile&hl=en_SG&showAllReviews=true

Basically, a single point of failure & no work around.

Any advice? I don't know what's the security risk. I cannot pay my bills.

 

[clemiboi]

And during login, OCBC app requires generation of OneToken using the app.

Imagine this:
1. You open the OCBC app and login
2. You need to generate OTP
3. You can only generate it using OCBC app
4. You are stuck at the login screen
5. You are unable to generate OTP
6. Go to step (2) and loop infinitely
7. Realize that you are locked out of your own OCBC account and unable to do banking. Money is locked out.

 

[OCBC Bank]

OCBC, are you here?
That time y’all were promoting this stackreward.
Now this website has been down for more than 2 days.
Y’all got any update??
Pls communicate with this merchant to bring the site back up ASAP.
I’ve got vouchers in there that expire 30 Nov.

Hi,

We are conducting maintenance on the STACK portal and we are working hard to get it up as soon as possible. Note that you will not be able to do any points exchange or marketplace purchase or redemption in the meantime.

If you need to access your vouchers urgently, please click on the voucher link in the SMS from UNIQGIFT to open your voucher. You would have received an SMS from UNQIGIFT containing a voucher link for all vouchers purchased or redeemed on STACK Marketplace.

We apologise for the inconvenience caused.

I want to exchange my points for a reward to use it this weekend? How can I do so?

If you would like to exchange your points for a reward, here's how you can do so for the time being while the team work to get the portal up:

• For OCBC$ rewards, Robinsons$ rewards, Travel$ rewards, and Voyage Miles: www.ocbc.com/rewards

• For UPGreat points: UPGreat app

• For My Millennium points: My Millennium app, or https://www.millenniumhotels.com/en/programmes/my-millennium/introduction/

^DG

Hi there,

The STACK portal is now up and running.
Sorry for the inconvenience caused earlier on.

^DG

 

[OCBC Bank]

Hi OCBC. Not really sure if you're aware of a potential disaster happening but many users cannot do banking with you because getting locked up with mobile app.

https://play.google.com/store/apps/details?id=com.ocbc.mobile&hl=en_SG&showAllReviews=true

Basically, a single point of failure & no work around.

Any advice? I don't know what's the security risk. I cannot pay my bills.

And during login, OCBC app requires generation of OneToken using the app.

Imagine this:
1. You open the OCBC app and login
2. You need to generate OTP
3. You can only generate it using OCBC app
4. You are stuck at the login screen
5. You are unable to generate OTP
6. Go to step (2) and loop infinitely
7. Realize that you are locked out of your own OCBC account and unable to do banking. Money is locked out.

Hi there,

Please try the following on your Android device:

Go to Settings > App Info > OCBC Bank and select the “Force Stop” option.

Go to the data storage menu, and select the options to “Clear Data” and “Clear Cache”

Go to “Permissions”, and allow permissions for “Camera”, “Contacts”, “Location”, “Microphone”, “Phone” and “Storage”

Under the “Advanced” section, allow the option for “Display over other apps”

If this does not work for you, please drop us a private message with your bank registered mobile number.

^DG

 

[killerjoe]

I can receive sms for sending paynow, otp and etc, but I cant receive any sms after receive paynow from sender. What should I do?