Hello from Team OCBC

[Alpaca]

Hi ocbc, just want to check with you whether I am eligible for the rebates for frank iocbc promotion even though I sign up for iocbc account but not under the young investment program. The brokerage account is linked to my frank account though.

 

[OCBC Bank]

What does the company need to do to have the second liner

Hi zoossh, your company will have to approach their own bank for that

^Shereen

 

[icyflame]

Hi OCBC, I contacted your service team 2 weeks ago on issues with your OCBC iOS app. Unfortunately the problem still exist with the latest update this morning.

As informed, I am using iPhone 6 plus and fund transfer using the app is faulty. The moment I key in a number, 6 zeros will appear and another key will yield another 6 zeros as well.

I am definitely not that rich to keep transferring sums in millions or zillions. Appreciate a fix please. I have screen captures sent to your service team so you can check with them. If need be, I can post here to prove my case.

Thanks

 

[OCBC Bank]

Hi ocbc, just want to check with you whether I am eligible for the rebates for frank iocbc promotion even though I sign up for iocbc account but not under the young investment program. The brokerage account is linked to my frank account though.

We'll be glad to check for you. But we'll need to go into your accounts to see if you've done it up right

Leave us a PM with your contact details, and someone will be in touch with you

^Shereen

 

[klavier]

Hi OCBC,

Can you reply my PM which I sent to you on Monday, 10 Nov?
Thanks.

 

[OCBC Bank]

Hi OCBC, I contacted your service team 2 weeks ago on issues with your OCBC iOS app. Unfortunately the problem still exist with the latest update this morning.

As informed, I am using iPhone 6 plus and fund transfer using the app is faulty. The moment I key in a number, 6 zeros will appear and another key will yield another 6 zeros as well.

I am definitely not that rich to keep transferring sums in millions or zillions. Appreciate a fix please. I have screen captures sent to your service team so you can check with them. If need be, I can post here to prove my case.

Thanks

Thanks for the alert! We will certainly share this with our folks from the IT unit.

^Shereen

 

[OCBC Bank]

Thanks for the alert! We will certainly share this with our folks from the IT unit.

^Shereen

Could you also tell us if you had installed any 3rd party customised keypad?

If you did, could you let us know of the name of that programme/ app? Thanks!

^Shereen

 

[Vincent_G]

I just read the T&C for Frank OCBC Card and the changes from 1st Dec mostly reduce the benefit of Frank Card, which customer like us cannot do anything much than to accept.

But, one benefit that i want to give feedbackis to limit the number of ATU topup for Flash Pay. Please consider to increase the limit to at least 4, as we do not just use Flash Pay for Transport, but other small charges as well. Limit to 2 is much too low, considering other card mostly offers from 2-5% without limit (although mostly is for EZLink). There is also minimum spend to get this rebate already.

Hope you can consider this.

 

[stoneblackdragon]

hi ocbc, u said there will be a call...and i wait one week liao still no call

 

[Beaniecow]

Hi OCBC,

Need your advise here, I have the OCBC 360 Account. But due to specific internal regulations within my company, I am required to have my salary banked in via a specific bank, I have checked whether if there can be any exceptions and they said "No" up front. The only way I can think of is to do monthly giro from the specific bank account to my OCBC 360 account but I dun think that will warrant me the salary bonus. Are you able to advise me what other options I have?

Thanks in advance

 

[Carnesir]

Hi OCBC,

Need your advise here, I have the OCBC 360 Account. But due to specific internal regulations within my company, I am required to have my salary banked in via a specific bank, I have checked whether if there can be any exceptions and they said "No" up front. The only way I can think of is to do monthly giro from the specific bank account to my OCBC 360 account but I dun think that will warrant me the salary bonus. Are you able to advise me what other options I have?

Thanks in advance

er create ur own company with ur own headcount and give salary to yourself?

just saying. no need so hard up over 1%. u already got 2+%

 

[Beaniecow]

er create ur own company with ur own headcount and give salary to yourself?

just saying. no need so hard up over 1%. u already got 2+%

How do you know I have gotten the other 2%? Not sure don't assume.

Sent from GAGT Android App

 

[Sambuca78]

Hi OCBC,

Need your advise here, I have the OCBC 360 Account. But due to specific internal regulations within my company, I am required to have my salary banked in via a specific bank, I have checked whether if there can be any exceptions and they said "No" up front. The only way I can think of is to do monthly giro from the specific bank account to my OCBC 360 account but I dun think that will warrant me the salary bonus. Are you able to advise me what other options I have?

Thanks in advance

Up for you, I also want to know.

 

[vincent007]

Hello from me, hello to team ocbc.

Have had stressful experience opening a 360 account. Had to make repeated visits to the branch to sort things out.

1st visit, to open the account and apply Frank CC at the same time.

2nd visit, ask them to link my Frank CC to my 360 account. Got my PIN and tried using it on ATM, it says invalid account.

3rd visit, ask them what's wrong, so they helped to link myself using ATM and managed to withdraw $50 from ATM. But funny thing is, system showed that I did not have PIN, but in fact I got my PIN already and changed the PIN.
After a while I tried to withdraw again, but it says incorrect PIN and then my card got blocked!!! Went home and check my mailbox, apparently OCBC decided to change my PIN without me requesting for it. There was even no letter to notify me beforehand that my PIN was going to be changed.
I think it was because the system showed that I did not have PIN yet. So either the counter lady being too helpful and decided to send me a new PIN or the system automatically did so.

So 4th visit, told them my card got blocked, exceeded the number of tries. They said they'd send me a new PIN, and had to wait for 5 days. This time, a letter was sent to me after a few days to notify me of the PIN change.
But ... more than a week has gone, and I still haven't got my PIN.

Going for my 5th visit later .... T_T

Strongest bank but not so strong system huh ...

 

[icyflame]

Could you also tell us if you had installed any 3rd party customised keypad?

If you did, could you let us know of the name of that programme/ app? Thanks!

^Shereen

Shereen, you are so smart. I am using touchpal. Just tried disabling touchpal and enabling original and it works fine. Can you inform your tech team on this and get them to resolve this bug. Cheers!

 

[aquarius_jan2004]

Hi ocbc team,

I've just completed my 3 years msa.

Now it's converted to statement saving accounts. Just wondering how much interest it would earn? As compared to normal saving accounts.

Do I have to go down to the bank to close the accounts or can I just transfer it to my main ocbc saving accounts.

Please advise. Thanks.

 

[cheery]

You can call OCBC, they'll transfer the funds to OCBC 360 account if you have that.

The Statement Savings account interest is pathetic....

 

[OCBC Bank]

Hi OCBC,

Need your advise here, I have the OCBC 360 Account. But due to specific internal regulations within my company, I am required to have my salary banked in via a specific bank, I have checked whether if there can be any exceptions and they said "No" up front. The only way I can think of is to do monthly giro from the specific bank account to my OCBC 360 account but I dun think that will warrant me the salary bonus. Are you able to advise me what other options I have?

Thanks in advance

Hi Beaniecow

I'm afraid the bonus interest can only be given to a customer, if he or she credits her salary into his OCBC 360 account. And this will have to done via GIRO salary credit. We won't be able to accept cheque deposits, or any other form of transfers

However, there is still the other 2 types of bonus interest you can leverage on - Bill Paymens & Credit card spend

^Shereen

 

[ironut]

Hi OCBC

OCBC rejected my appeal to waive my credit card late charges + interest.

I have been paying my bills diligently every month, using the hardcopy statement as a reminder. It happened that the bill did not reach me last month. Hence, I missed the due date by a few days.

I submitted an appeal thru phone, and was informed that my appeal was unsuccessful 5 days later. When asked for the reason, the staff refused to explain further.

I have parked most of my assets with OCBC, paid my bills diligently all this while, but yet this is not sufficient for the charges to be waived.

Could you be able to assist me with this please?

 

[lixiang9779]

Hi OCBC,

I have recently applied for FRANK card, as there is a promotion for trades under Young Investor Programme.

FRANK by OCBC - Interested in investing, but not sure where to start?

It stated that there is a $15 commission instead of $25 if I link my GIRO with my securities account.

However recently bought a share, the charges was still $25.
May I know whats going on and solution to this problem?

Thanks.