my company phone is gotten via apple directly. when pasting tempered glass, found a dust under the back glass, and i got a 1 to 1 swap (including the retail box, basically they refund me the old set, and charge me for a new set), but i highlighted this issue within 2 hours after i collect the phone from apple store
Tks for sharing bro. This is good that Apple honours direct retail box swap. Apple delivered to you right? If that’s the case then they should replace 1-1 retail black box to you.
Those that paid at Apple Store Orchard, checked the set and left the store. After going home and if any cosmetic defect found, Apple only honour 1-1 white box refurb set with model N.
Not that it matters actually. They do 1-1 coz don’t have spare parts yet for new iPhone 11/Pro/Max. 1-1 for matters like dust specks found under camera lens, under main screen. Aluminium/stainless steel side band chip off or scratches.
Check properly for iPhone 11 Pro/Max frosted glass back for scratches too.
Apple being Apple, as most deem they’re a premium brand with expensive phone, after all its humans who manufacture the iPhones. Humans make error too.