[M1] Telco iPhone queries/discussions

[touchme]

no authorisation

M1 policy for any changes/addition of services requires subscriber in person. No authorisation with letter & subscribers' NRIC allowed.

Last week, went down Clementi mall, to sign multisim on frd's behalf with letter and her nric. Told by reception, subscriber need to call 1627, verify and make appt with particular branch. Show bill & holding SIM also no use.

1627 said voice appt oso cannot, must be in person regardless, abroad...i wonder why baks, ST, SH , even CPF, IRAS sts can..

Made a short call to deputy CS, signed 2 x multisims on behalf, regn. fee waived.

 

[gardiboy]

M1 policy for any changes/addition of services requires subscriber in person. No authorisation with letter & subscribers' NRIC allowed.

Last week, went down Clementi mall, to sign multisim on frd's behalf with letter and her nric. Told by reception, subscriber need to call 1627, verify and make appt with particular branch. Show bill & holding SIM also no use.

1627 said voice appt oso cannot, must be in person regardless, abroad...i wonder why baks, ST, SH , even CPF, IRAS sts can..

Made a short call to deputy CS, signed 2 x multisims on behalf, regn. fee waived.

What is deputy CS?

 

[naruto13]

What is deputy CS?

either hotline higher level CS or internal corporate CS if he have connection.

 

[CrowsZero]

Recently, just exchange a refurbish set. Also yellowish screen. Fug up!

 

[touchme]

What is deputy CS?

either hotline higher level CS or internal corporate CS if he have connection.

PA/Mgr to Customer Services Director..not connection lah,.

i'm just a small-fly peanut consumer acct, but granted her as direct/personal acct manager, due to last time prob. escalation, (usual bill-screwup 1st 3 months)..waived 24 mths CIDisplay and 2-months subscriptions for 5 lines..

 

[whaleshark87]

Just changed mine, normal screen, serial number 881xxxx

 

[naruto13]

PA/Mgr to Customer Services Director..not connection lah,.

i'm just a small-fly peanut consumer acct, but granted her as direct/personal acct manager, due to last time prob. escalation, (usual bill-screwup 1st 3 months)..waived 24 mths CIDisplay and 2-months subscriptions for 5 lines..

actually since higher level staff using direct number.
if ur case is handle up to their level, likely they will provide their DID one.

also have singtel one lol.

 

[whaleshark87]

actually since higher level staff using direct number.
if ur case is handle up to their level, likely they will provide their DID one.

also have singtel one lol.

This made me remember from 2005-2007 basically one of my line every month the charge is $0.20 after all the deductions..

 

[naruto13]

This made me remember from 2005-2007 basically one of my line every month the charge is $0.20 after all the deductions..

mean every mth pay $0.2 excess? haha

this kind billing department cant solve the problem?

 

[touchme]

This made me remember from 2005-2007 basically one of my line every month the charge is $0.20 after all the deductions..

mean every mth pay $0.2 excess? haha
this kind billing department cant solve the problem?

Mine also, occasionally 10 cts more for sms, when I hv more than enuff sms.
I hear that all the 3 use same billing database system, shd be some rounding up/decimal truncation in their confis. systems.

And again, watch yr network roaming. In raffles city taxi point/fountaiin/mrt exit, roamed into Indonesia and called local...that's 1-2 km from coastline.

 

[whaleshark87]

mean every mth pay $0.2 excess? haha

this kind billing department cant solve the problem?

Nope, my month bill total amount chargeable was $0.60 (for 3 lines). That was the amount i Paid for 2 years.

 

[naruto13]

Nope, my month bill total amount chargeable was $0.60 (for 3 lines). That was the amount i Paid for 2 years.

so they lugi the subscription of 3 line for 2year?
did they detect it and ask u paid back the difference? lol.

if kena bill $0.20 for each line, i will just keep quiet and let the contract run out too lol.


o ya ur post initially say decution mean what?
mean required payment deduct unknown deduction and left $0.20 to pay for each line?
or discount they give u for 2years.

 

[whaleshark87]

so they lugi the subscription of 3 line for 2year?
did they detect it and ask u paid back the difference? lol.

if kena bill $0.20 for each line, i will just keep quiet and let the contract run out too lol.


o ya ur post initially say decution mean what?
mean required payment deduct unknown deduction and left $0.20 to pay for each line?
or discount they give u for 2years.

Ya, mobile line after deduction only pay $0.20 for 2 years. Because, 50% discount on each mobile line for 24 months, + $10 monthly discount for 24 months + Multiline saver.

PS: Because that time the mobile coverage at my home is seriously CMI, you don't put the phone near the window you will get "no service".

 

[naruto13]

Ya, mobile line after deduction only pay $0.20 for 2 years. Because, 50% discount on each mobile line for 24 months, + $10 monthly discount for 24 months + Multiline saver.

PS: Because that time the mobile coverage at my home is seriously CMI, you don't put the phone near the window you will get "no service".

how come they can stack so much discount.
normally straight to the point waiver how many months.
but in ur case $0.2 for 2years are more worth it.
but low or mid or high plan first? haha.

cos 50% discount and multiline saver duno how they going to count as both r base on percent.

 

[whaleshark87]

how come they can stack so much discount.
normally straight to the point waiver how many months.
but in ur case $0.2 for 2years are more worth it.
but low or mid or high plan first? haha.

cos 50% discount and multiline saver duno how they going to count as both r base on percent.

low tier plans... $26/mth.

Also free caller ID.

 

[naruto13]

low tier plans... $26/mth.

Also free caller ID.

o. not bad deal haha.

 

[whaleshark87]

Ya... Those were the best days.. Nowadays even ask for recontract voucher, standard answer is no.

 

[Makubex]

M1 1-1 exchange Iphone 4 version

anyone knows what's the version of the refurbished set that they'll give u?

 

[sonic]

You mean the firmware version?

 

[tones4e1]

SingTel should be still v4.3.3. Just change 2 weeks ago.