[new] Heya.sg

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The validity of your wallet credits will be extended by another 60 days with every top-up of the $10 heya plan. Find your nearest heya retailer at www.heya.sg. #sayheyatomore #heyabestnetwork #heyanocontract #heyadatarollover
So validity of wallet credits will be extended only when you buy the $10 heya plan, or everytime you top up the wallet credits? Confusing. I have held off on buying more wallet credits because of the assumption they don't extend its validity beyond 60 days even when I top up more credits.

Can someone test this and see if this is true?
 

tanchoo1

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So validity of wallet credits will be extended only when you buy the $10 heya plan, or everytime you top up the wallet credits? Confusing. I have held off on buying more wallet credits because of the assumption they don't extend its validity beyond 60 days even when I top up more credits.

Can someone test this and see if this is true?
Topping up $10 to the wallet, or purchasing the $10 data plan, or purchasing the $5 IDD plan, will give you 60 days validity starting from the date of purchase. That's my understanding.

It doesn't extend the expiry in the way other prepaid plans work.
 
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Topping up $10 to the wallet, or purchasing the $10 data plan, or purchasing the $5 IDD plan, will give you 60 days validity starting from the date of purchase. That's my understanding.

It doesn't extend the expiry in the way other prepaid plans work.

But your copy and paste there said "wallet credits will be extended by another 60 days with every top-up of the $10 heya plan??
 

JivBunny

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only attractive thing from Heya is the roaming for me as compared to zym?

They did not say that there will be an end date so far right ? Cos Zym is 12 months only.
 

tanchoo1

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only attractive thing from Heya is the roaming for me as compared to zym?

They did not say that there will be an end date so far right ? Cos Zym is 12 months only.
Heya has no contract at all. You can port out or cancel your line anytime with no penalty.

12 months contract is silly in this day and age when no-contract plans are the same price or cheaper.
 
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Why don't you go and try it yourself. Then report back to us.

The spoonfeeding stops here.

I have been posting and sharing my knowledge/experiences with others on many other topics including Heya. My Reaction score is HIGHER than yours. Asking for feedback from others who have topped up their heya plan since the announcement is NOT spoonfeeding. :mad:

If you don't know, don't need to make noise and cast aspersions on me. :mad:
 

JivBunny

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Heya has no contract at all. You can port out or cancel your line anytime with no penalty.

12 months contract is silly in this day and age when no-contract plans are the same price or cheaper.

In this case, it's not really a contract but the freebie only last 12 months.

So at one point, the free roaming will end. It is something good cos if I need to make a day trip to jb or batam, I don't need to buy extra plans.

So if heya just keeps giving free roaming as long as you extend, might be worth it to port out to simba and then port back to heya eventually.
 

tanchoo1

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Should be a perm thing liao since now heya website mentioned its 100Gb for $10
Correct. On Heya's official website, you cannot find anywhere, even in the FAQ, of any mention of $10 for 50GB. It always says $10 for 100GB.
 

tanchoo1

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In this case, it's not really a contract but the freebie only last 12 months.

So at one point, the free roaming will end. It is something good cos if I need to make a day trip to jb or batam, I don't need to buy extra plans.

So if heya just keeps giving free roaming as long as you extend, might be worth it to port out to simba and then port back to heya eventually.
You might be able to port in directly from Zym to Heya. Usually only Singtel, Gomo, and Heya are considered "Singtel Plans". Everything else is considered non-Singtel.

I could be wrong, as I haven't tried this myself. No need to as I ported in to Heya from M1 and StarHub.
 
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tanchoo1

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In this case, it's not really a contract but the freebie only last 12 months.

So at one point, the free roaming will end. It is something good cos if I need to make a day trip to jb or batam, I don't need to buy extra plans.

So if heya just keeps giving free roaming as long as you extend, might be worth it to port out to simba and then port back to heya eventually.
Roaming isn't important for me so I didn't even consider it at all. Though I think 1GB is really not a lot of data.
 

tanchoo1

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In this case, it's not really a contract but the freebie only last 12 months.

So at one point, the free roaming will end. It is something good cos if I need to make a day trip to jb or batam, I don't need to buy extra plans.

So if heya just keeps giving free roaming as long as you extend, might be worth it to port out to simba and then port back to heya eventually.
Vivifi does something similar; the FREE$20 promotion code gives you free $20 credit spread over 12 months. So, to get the full $20, you have to stay with them for 12 months. It isn't a 12-month contract, but it does leave a bitter taste in the mouth as most people will think you can use the $20 credit immediately for the first two months.
 

tszkitc

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Correct. On Heya's official website, you cannot find anywhere, even in the FAQ, of any mention of $10 for 50GB. It always says $10 for 100GB.
I posted the same question on Heya Facebook. They said it is still 50GB!!!
 

tanchoo1

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I posted the same question on Heya Facebook. They said it is still 50GB!!!
You're assuming that the customer support from that South Asian country are competent. You're also assuming that the training they have received is kept up to date. Both are pretty dangerous assumptions.

Who is correct, people like @keenklee who have actually owned a Heya line since May 2022, or foreign customer support who have never owned a Heya line in their life???

🤣🤣🤣
 

tszkitc

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Just wondering what is the best time to do top up?? I discovered everytime I top up I will loss one day of usage. For example this month I top up at 23 August, next expired date will be on 22 September...
 

tanchoo1

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Just wondering what is the best time to do top up?? I discovered everytime I top up I will loss one day of usage. For example this month I top up at 23 August, next expired date will be on 22 September...
They are not cheating you. You are getting the full 30 days.

Remember that August has 31 days.

1 - 22 September is 22 days. 24 - 31 August is 8 days. So you are getting the full 30 days.
 

dao

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So, to maximise I need to top up on the last day of expiry? If I missed by one day, does that I will not get to rollover the data?
 

tanchoo1

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So, to maximise I need to top up on the last day of expiry? If I missed by one day, does that I will not get to rollover the data?
Correct. You have 24 hours to top up on the last day of expiry to maximize the expiry date, as well as to enjoy the rollover benefits.

You can easily set a calendar entry to remind you.
 
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