SIMBA Telecom discussion thread

[007Mi6]

As long as it is able to attain speed equivalent to LTE or 4G plus low latency, why bother 4G or LTE?

if your 4G is not working, even a 3G or H+ that works is better

 

[cheekeong_7]

Anyone using iPhone have problems activating iMessage? Mine seems to stuck and cannot activate..

 

[twosix]

Most importantly is what speed we ate getting. The indicator 4G LTE or 10G so what?

I’ve no issue at all. There are some who changed to Simba and complain why it is not 4G or not LTE.

 

[frizee]

Anyone using iPhone have problems activating iMessage? Mine seems to stuck and cannot activate..

Try off/on again, never had problem activating iMessage on SIMBA… Only on Giga and Gomo lol…

 

[nsxr99]

virtually no connection in Australia

cannot receive otp as well

 

[cheekeong_7]

Try off/on again, never had problem activating iMessage on SIMBA… Only on Giga and Gomo lol…

https://share.icloud.com/photos/0deryl979jAOQfd0DnND_2kVA

 

[cheekeong_7]

Try off/on again, never had problem activating iMessage on SIMBA… Only on Giga and Gomo lol…

I have this error "an error occurred during activation"

 

[Shutterbox]

virtually no connection in Australia

cannot receive otp as well

Did u try manually connect to Simba's roaming partner in Australia?

https://simba.sg/roaming

 

[frizee]

I have this error "an error occurred during activation"

Strange, never encounter this before leh…

 

[mikki23]

was at Keong Saik Road, in my car by the road side waiting for the shop to open, and had no internet at all. couldnt load anything.

my wife was on starhub and had 2 bars. =/

 

[gaoqikai]

To a layman, as long as they received good cell signal reception, they will not be bothered whatever speed derive from LTE, LTE-A, 4G or 4G+.

I would like to sum it up, for the case of 4G outside of USA (they are confusing over there).
So for all of us in Asia or even in Europe, when phone connected to LTE derived technologies, be it LTE, LTE+(LTE Advanced) or LTE Advanced Pro, they are all treated as the same thing. LTE+ is just simply using more than one LTE signals at the same time.
So for iPhone, no matter you are connected to LTE or LTE+, it shows LTE by default. The reason that we see 4G showing up on big 3 telcos is because they choose to. SIMBA does not have carrier profile on iOS so it cannot choose to show 4G. By default all shows LTE.
For android, show 4G for LTE, and 4G+ for LTE+. Or just LTE, same reason as iOS, as default for pixel phones or some others show LTE.

In summary, inside USA, 4G is worse than LTE. Outside USA, 4G == LTE.

 

[Cyborg]

I would like to sum it up, for the case of 4G outside of USA (they are confusing over there).
So for all of us in Asia or even in Europe, when phone connected to LTE derived technologies, be it LTE, LTE+(LTE Advanced) or LTE Advanced Pro, they are all treated as the same thing. LTE+ is just simply using more than one LTE signals at the same time.
So for iPhone, no matter you are connected to LTE or LTE+, it shows LTE by default. The reason that we see 4G showing up on big 3 telcos is because they choose to. SIMBA does not have carrier profile on iOS so it cannot choose to show 4G. By default all shows LTE.
For android, show 4G for LTE, and 4G+ for LTE+. Or just LTE, same reason as iOS, as default for pixel phones or some others show LTE.

In summary, inside USA, 4G is worse than LTE. Outside USA, 4G == LTE.

Very comprehensive write-out.
Thanks for the pointers.

 

[cyberwave]

wondering how long does porting take? my zym line went dead last night around 11pm but simba line isn't active yet

 

[gapboy]

wondering how long does porting take? my zym line went dead last night around 11pm but simba line isn't active yet

something is wrong then should be done over night and work after 5pm .. i will contact thier CS by now..

 

[barnabaskoh]

something is wrong then should be done over night and work after 5pm .. i will contact thier CS by now..

yup, mine also work slightly after midnight.

 

[cyberwave]

something is wrong then should be done over night and work after 5pm .. i will contact thier CS by now..

CS is via FB/IG only? saw the hotline was for seniors plan

 

[gapboy]

CS is via FB/IG only? saw the hotline was for seniors plan

either you email them or go orchard central branch, also those neighborhood simba agent will be able to check for you..

https://simba.sg/faqs

• 8. How can I contact SIMBA Customer Service?
• You may contact us at the following email addresses:
  • support@tpgmobile.sg
    (general inquiries and other service-related questions)
  • service@tpgmobile.sg
    (account termination/cancellation)
  • dpo@tpgmobile.sg
    (change of personal data)
  • TPG Seniors Hotline - 6920 0000
    (Monday - Friday | 10 am - 6 pm | except weekends and PH)
  • TPG Service Centres:
    • Collection - tpgmobile.sg/collect
    • Walk-in - tpgmobile.sg/walk-in

 

[cyberwave]

either you email them or go orchard central branch, also those neighborhood simba agent will be able to check for you..

https://simba.sg/faqs

• 8. How can I contact SIMBA Customer Service?
• You may contact us at the following email addresses:
  • support@tpgmobile.sg
    (general inquiries and other service-related questions)
  • service@tpgmobile.sg
    (account termination/cancellation)
  • dpo@tpgmobile.sg
    (change of personal data)
  • TPG Seniors Hotline - 6920 0000
    (Monday - Friday | 10 am - 6 pm | except weekends and PH)
  • TPG Service Centres:
    • Collection - tpgmobile.sg/collect
    • Walk-in - tpgmobile.sg/walk-in

ah okie thanks thanks. I'll probably head down to kaki bukit to check out

 

[Asus80]

i just update IOS 16.4 simba now can support 5G network

 

[froztheart]

i just update IOS 16.4 simba now can support 5G network

Limited to SRG area as shared by SIMBA CS when I called in.
But from nPerf, seems like SIMBA coverage increased at more areas (main road) now, previously only saw it in SRG NEX area.

Side note: need to push SIMBA to rollout eSIM too.