"Best Buy = Newer & cheaper than Bargain. The place to get Sandisk stuff (all local set & lowest price)"
but is the Sandisk stuff covered by local dealer ... (is it still) Vector Magnetics
btw, all the Best are **** shops rite ?
"Best Buy = Newer & cheaper than Bargain. The place to get Sandisk stuff (all local set & lowest price
but is the Sandisk stuff covered by local dealer ... (is it still) Vector Magnetics
btw, all the Best are **** shops rite ?
Sandisk stuff sold in Best Buy is covered locally by Kaira. It is indeed Kaira; went to "RMA" a DOA Sandisk microSD at their Paya Lebar centre, they checked Best Buy receipt and got an instant BNIB replacement.
Not sure about Best Price (Terence knows) since I'm still a freshie to SLS. But yeah, the back-alley Best Shops are all ABNNs
ditto PCT on peace-of-mind and after-sales service
bot an asrock mobo, took for granted and didn't check as i was really running late ...
rushed off, and whilst on the train took out to have a look ...
noticed something's amiss cos of RAM slots (2 less than should be) ... noticed the wordings "DGS"
cham liao ... if TradePac ... should in deep sh*it liao ...
called shop immediately and explained ... they took my word for it without even any doubts
dunno why, but i took a 2nd look at the mobo again ...
totally different series, one's that almost a year old and EOL already ... H61 instead of B75 !!!
called them back immediately, (had to else big misunderstanding board returned isn't what they're expecting) and they politely told me they've set aside the right board for collection anytime
now, that's quality of service, that's PC Themes for u
and when i returned in the evening to collect, their apology was sincere ...
i can't help but think what will be of the situation had it been TradePac or Bizgram even ...
not too sure, perhaps Fuwell also might be difficult ... (i can't think of a better shop in this instance than PCT)
sure have to kpkb make big hooha and even then you are at their mercy !
So u think any other shop (Tradepac, Fuwell, Bizgram, Best Bargain etc) would be honest enough to acknowledge their mistake of giving wrong board over the phone? They'll probably tell u to come back to their shop with original receipt and prove that it's their fault and not yours. And u never know those shops will play the OOS game on you or not. But for wad I noe, if any part OOS in PCThemes, Yilong or Yazid will tell u straight that it is OOS, wun beat round the bush to make u settle for something lousier or more expensive. So for that instance the 'wrong board' issue was an honest mistake by them and kudos to how they handle these situations.
So u think any other shop (Tradepac, Fuwell, Bizgram, Best Bargain etc) would be honest enough to acknowledge their mistake of giving wrong board over the phone? They'll probably tell u to come back to their shop with original receipt and prove that it's their fault and not yours. And u never know those shops will play the OOS game on you or not. But for wad I noe, if any part OOS in PCThemes, Yilong or Yazid will tell u straight that it is OOS, wun beat round the bush to make u settle for something lousier or more expensive. So for that instance the 'wrong board' issue was an honest mistake by them and kudos to how they handle these situations.
Very true. PCThemes values customer confidence more than profit margin. To the extent that they are willing to recommend u other shops that u can get the same product at the cheaper price that they cant afford to give (prob due to tight distro control). They are not afraid to lose business, so long as they are able to gain your confidence in them, they know u will come back to their shop for more DIY parts in future. So their strategy is 'investing' in consumers' future preference for DIY shops. This is in high contrast to the trend in SLS, where shopkeepers are more concerned about their profit margin per product sold than consumer welfare. They treat every customer patronising their shop or buying from them as a number, rather than as a human. At the end of the day, human-to-human relationships dun matter to them more than their receipts tallying. If u turn down their offer of a good 'bargain', they show black/long face to you coz they wasted an opportunity to squeeze a deal out of you. This is evident in their dealings with customers, if u observe the way the speak and the approach they use to sell their stuff. The next time u go SLS, observe carefully, and u will notice that there are only a handful of shops like PCThemes that stand out from the others in terms of business dealings and gaining customer confidence. And sadly mostly these are the back-end shops.
