Ask Yamaha / FAQ

[bbenjt]

Hi bbenjt,

Since you are not using a TV, will you be using your PC for movie playback or gaming?

Do let me know.

Cheers!

Yes mostly PC music, no gaming at all and do recommend me a cd player too.

 

[dennizm51]

I read from Ah_tay's post that there is no warranty for the mic and am quite surprised to hear this. Can Yamahasg confirm this?

This is totally unacceptable in my view as most people will need to use the mic for calibration in the initial setup. I am now considering whether if I should proceed to trade in my YSP2200 for YSP 3300/4300 locally.

Planning for a upgrade to soundbar YSP-2200 until I saw this news, it is true ? I think this service is consider bad and should report it like lemon laws.. I view this information last day and look like a solid built..

Agree, People at Yamaha Sg Service dept should Wake Up.

Had a bad experience with them on the phone when i'm trying to connect my new YSP-2200 to my Samsung F8000 tv via HDMI Arc (Volume, On/Off etc.) but to no avail..

When i told the Yamaha HT Dept staff on phone of my problems faced, guess what? They told me to look for the shops sales person of the Tv and Yamaha ysp that i bought from for help and they don't know what the prob is.. Stunned

In the end i have to solve the problems myself and the issue is from the HDMI control from the Ysp itself..

Conclusion; Great products from Yamaha, tainted by Lousy Yamaha SG customer service and lack of own product's basic knowledge. thats what i can say.

Disappointing..

 

[boxster]

Agree, People at Yamaha Sg Service dept should Wake Up.

Had a bad experience with them on the phone when i'm trying to connect my new YSP-2200 to my Samsung F8000 tv via HDMI Arc (Volume, On/Off etc.) but to no avail..

When i told the Yamaha HT Dept staff on phone of my problems faced, guess what? They told me to look for the shops sales person of the Tv and Yamaha ysp that i bought from for help and they don't know what the prob is.. Stunned

In the end i have to solve the problems myself and the issue is from the HDMI control from the Ysp itself..

Conclusion; Great products from Yamaha, tainted by Lousy Yamaha SG customer service and lack of own product's basic knowledge. thats what i can say.

Disappointing..

Hi, may I know how do you confirm it's YSP that was causing the problem? My 2200 also doesn't work well with the starhub set-top box and tv, but works when connected to my blueray player...

 

[YamahaSG]

Hi, may I know how do you confirm it's YSP that was causing the problem? My 2200 also doesn't work well with the starhub set-top box and tv, but works when connected to my blueray player...

Hi,

If the source of Blu-ray player can work, it means the HDMI is working. Then likely it should be the Set-top box that is giving the problem.

Set-top box don't work, there is nothing we can do except to ask you to seek Starhub for advice. We had seen this problem before but Starhub could not do anything to it.

Cheers!

 

[YamahaSG]

Agree, People at Yamaha Sg Service dept should Wake Up.

Had a bad experience with them on the phone when i'm trying to connect my new YSP-2200 to my Samsung F8000 tv via HDMI Arc (Volume, On/Off etc.) but to no avail..

When i told the Yamaha HT Dept staff on phone of my problems faced, guess what? They told me to look for the shops sales person of the Tv and Yamaha ysp that i bought from for help and they don't know what the prob is.. Stunned

In the end i have to solve the problems myself and the issue is from the HDMI control from the Ysp itself..

Conclusion; Great products from Yamaha, tainted by Lousy Yamaha SG customer service and lack of own product's basic knowledge. thats what i can say.

Disappointing..

Hi bro,

We had been waking up or else this programme will not running here to provide online marketing. We are the first Audio company running such activities and you can do your research in which audio company that is doing such activities.

If you had called the AV Dept and our staff provide you such answer, it is because AV Dept is not a product hotline. You do not expect a admin to know about a product. We do not have Product Support Hotline like Smartphones makers from Samsung or Apple for product technical support. Therefore, we always encourage our customers to seek the sales representative to assist you or we try to assist from here or even from our direct retail shop.

Cheers!

 

[faithsilence]

Hi bro,

We had been waking up or else this programme will not running here to provide online marketing. We are the first Audio company running such activities and you can do your research in which audio company that is doing such activities.

If you had called the AV Dept and our staff provide you such answer, it is because AV Dept is not a product hotline. You do not expect a admin to know about a product. We do not have Product Support Hotline like Smartphones makers from Samsung or Apple for product technical support. Therefore, we always encourage our customers to seek the sales representative to assist you or we try to assist from here or even from our direct retail shop.

Cheers!

Your PR skills is quite lacking, when customers ask you to "wake up", it is just rude to say "yeah we are doing so... or else blah blah blah" and then carrying on to say "We are the first blah blah", so what does it mean or show? You are simply defending yourself when a customer pointed out something. Surely at times, there might be difficult customers but there are better ways to put things across.

Secondly, blaming the customer does not do any good, and if you do not know, this shows in your line "If you had called the AV dept" Maybe Yamaha SG should send of their frontline staff to learn what is customer service in Japan.

 

[YamahaSG]

I don't regret getting the 2200. The sound quality and features are very good for me, is just that depends on your luck whether you get a good set or not. And I agreed, the support service is a bit negative. Without the mic, can still do with the manual. I need the mic because as a newbie, I need some reference to fine tuning it.

Hi Tay,

I had spoken to the sales representative whom you made the purchase from. I personally think it might not be the mic's fault as i had never experience a YPAO mic faulty in my past 8 yrs with Yamaha AV Products. Majority of the time is the calibration condition that gives the problems. But since you had made this order from Service Centre, i would like to request from you to give a try after you had collected the new mic and let me know if it is working well.

I would like to personally attend to your case of a YPAO mic. If this is genuine case of YPAO mic's faulty, i will do something for you.

Do give me some time to respond as i might be away this week for a few days. Thank you for your great understanding so far. I trust you had been a nice Yamaha customer as of what i know from my sales representative.

Cheers!

 

[YamahaSG]

I read from Ah_tay's post that there is no warranty for the mic and am quite surprised to hear this. Can Yamahasg confirm this?

This is totally unacceptable in my view as most people will need to use the mic for calibration in the initial setup. I am now considering whether if I should proceed to trade in my YSP2200 for YSP 3300/4300 locally.

Hi canopus,

If your mic is faulty, let me know. Maybe i should point this out, i am not aware of any retailers / dealers that is doing a Yamaha trade-in program. If your YSP-2200 is working well with the mic, it should not have any issues with new models as they are all the same mics.

Cheers!

 

[Iwillbeback]

Hi,

How are you?

I notice from your website that you have just released a NX-50 speakers. I am thinking of getting one for my PC. Is there anywhere I can audition NX-50?

 

[YamahaSG]

Yes mostly PC music, no gaming at all and do recommend me a cd player too.

Hi bbenjt,

Do you wish to consider a Network CD Player to stream your pc musics into the Network CD Player? While considering, you might also wish to be sure that you have a LAN point in the room to connect into the Network CD Player and you can use your Android or iOS device to control Songs Selection using the Network controller app.

With this Network CD Player, you will have a few options of a integrated amplifiers and speakers.

Can you pm me your email address so i can send you some bundle packages?

Cheers!

 

[YamahaSG]

Hi,

How are you?

I notice from your website that you have just released a NX-50 speakers. I am thinking of getting one for my PC. Is there anywhere I can audition NX-50?

Hi bro,

Good. Sure. You can audition them in our dealer, DG Lifestyle Store, or our direct AV Retail store.

Just take note DG Lifestyle Store details as follow:

DG Lifestyle Store @ The Star Vista
1 Vista Exchange Green, #01-10
The Star Vista,
Singapore 138617
Tel: +65 6694 6470
(Operating Hours: 10am to 10pm, Sunday to Saturday)

And our direct retail store is as per my signature.

Cheers!

 

[Iwillbeback]

Hi Bro,

Thank you.

 

[bbenjt]

Hi bbenjt,

Do you wish to consider a Network CD Player to stream your pc musics into the Network CD Player? While considering, you might also wish to be sure that you have a LAN point in the room to connect into the Network CD Player and you can use your Android or iOS device to control Songs Selection using the Network controller app.

With this Network CD Player, you will have a few options of a integrated amplifiers and speakers.

Can you pm me your email address so i can send you some bundle packages?

Cheers!

Hi Bro,
PM you.

 

[ah_tay]

Hi Tay,

I had spoken to the sales representative whom you made the purchase from. I personally think it might not be the mic's fault as i had never experience a YPAO mic faulty in my past 8 yrs with Yamaha AV Products. Majority of the time is the calibration condition that gives the problems. But since you had made this order from Service Centre, i would like to request from you to give a try after you had collected the new mic and let me know if it is working well.

I would like to personally attend to your case of a YPAO mic. If this is genuine case of YPAO mic's faulty, i will do something for you.

Do give me some time to respond as i might be away this week for a few days. Thank you for your great understanding so far. I trust you had been a nice Yamaha customer as of what i know from my sales representative.

Cheers!

Hi YamahaSG,

Alright, When I receive and test will let you know again. Thanks.

 

[YamahaSG]

Hi, thanks for your recommendations. May I know the different between RX-V375 vs HTR-4066? Saw courts selling HTR-4066 with NS-P40 speaker which quite similar with your recommendations

Hi eBuddy,

The difference between RX-V375 & HTR-4066 is that for HTR-4066, it has additional 1 more HDMI input and it has a higher power output of 115W per channel. The HTR-4066 also supports MHL but not the RX-V375.

Hope this helps.

Cheers!

 

[bbenjt]

Hi YamahaSG,
I PMed you but still haven't get your reply. Thanks.

 

[YamahaSG]

Hi YamahaSG,
I PMed you but still haven't get your reply. Thanks.

Hi Bro!

Just e-mailed you.

Cheers!

 

[eBuddy]

Bought MHT-4066 today!

 

[YamahaSG]

Bought MHT-4066 today!

Thank you! Hope you enjoy your set!

Cheers!

 

[jimmy]

Can I check what are my options to wirelessly connect the YSP2200 subwoofer?

Or if wirelessly connect using third-party add-ons is not possible, is there a quick connect and disconnect kit that I can buy for the connectors between the subwoofer and the main unit?