Galaxy S8 has red tint???

[ilovelife]

I just bought this today and unfortunately get the red tint. The new software fi the middle part part the side still have red tint even after the advanced setting for side.

Can i do a 1-1 exchange with Singtel

 

[renfred89]

I don't think so at this point of time. Only Samsung service centre can do for you..

But shouldn't you let them to assess first? The red tint is due to angle bah..

I just bought this today and unfortunately get the red tint. The new software fi the middle part part the side still have red tint even after the advanced setting for side.

Can i do a 1-1 exchange with Singtel

Samsung Galaxy S8+ HardwareZone Forums app

 

[Anything_Whatever]

Though this is not as bad as Explosive Note 7, the red tinted defect is just as embarrassing mistake on the part of Samsung.... especially now S8 cost a lot more $$$$ to consumers.

 

[nuscape]

Apart from the red tint, any idea how to reduce the very saturated color? Eg. Red color is very red and not natural. Not prefer to change to basic because of the red tint.

 

[JAMES CHIN]

Today i has called to hotline, they have used the smart tutor to help do adjustment (Updated new versionG955FXXU1AQDG) and teached me how to do the colour balance test(*#15987#), but the edge side still same have reddist issue. They ask me tomorrow go down service central to check, will try ask replace one to one. Said truth, I know they will reject me, I'm super fan of Samsung Galaxy S(from S3 to now S8 plus), that why I know Samsung customer very well. Hopefully they will try hear and stand to our consumer right./Users/mcjames/Desktop/20170501_154231.jpg

 

[kenchi]

Good luck to u
Hope Sammy will help u all who kanna the red tint

Today i has called to hotline, they have used the smart tutor to help do adjustment (Updated new versionG955FXXU1AQDG) and teached me how to do the colour balance test(*#15987#), but the edge side still same have reddist issue. They ask me tomorrow go down service central to check, will try ask replace one to one. Said truth, I know they will reject me, I'm super fan of Samsung Galaxy S(from S3 to now S8 plus), that why I know Samsung customer very well. Hopefully they will try hear and stand to our consumer right./Users/mcjames/Desktop/20170501_154231.jpg

 

[nuscape]

What setting u chose? Reddish -9 ? (Press button no. 3)?

Today i has called to hotline, they have used the smart tutor to help do adjustment (Updated new versionG955FXXU1AQDG) and teached me how to do the colour balance test(*#15987#), but the edge side still same have reddist issue. They ask me tomorrow go down service central to check, will try ask replace one to one. Said truth, I know they will reject me, I'm super fan of Samsung Galaxy S(from S3 to now S8 plus), that why I know Samsung customer very well. Hopefully they will try hear and stand to our consumer right./Users/mcjames/Desktop/20170501_154231.jpg

 

[JAMES CHIN]

What setting u chose? Reddish -9 ? (Press button no. 3)?

Yes...number 3 = Reddish-9.U can see the screen turn to cool colour but the edge side still same have reddish issue...now on the way to service centre...

 

[informal]

somehow i set higher my screen become yellower

 

[cosmo74]

has anyone succeeded getting his S8 exchange for a new set due to the red tint?

 

[yapks]

Samsung Jialat. Ill treated loyal customer.
Red tint is an obvious defect. It's only fair for them to 1to1 xchg or refund.

Today i has called to hotline, they have used the smart tutor to help do adjustment (Updated new versionG955FXXU1AQDG) and teached me how to do the colour balance test(*#15987#), but the edge side still same have reddist issue. They ask me tomorrow go down service central to check, will try ask replace one to one. Said truth, I know they will reject me, I'm super fan of Samsung Galaxy S(from S3 to now S8 plus), that why I know Samsung customer very well. Hopefully they will try hear and stand to our consumer right./Users/mcjames/Desktop/20170501_154231.jpg

 

[Jackygogogo]

Go there bang table likely will get 1 to 1 xchg.

 

[cyberac]

Re

Today i has called to hotline, they have used the smart tutor to help do adjustment (Updated new versionG955FXXU1AQDG) and teached me how to do the colour balance test(*#15987#), but the edge side still same have reddist issue. They ask me tomorrow go down service central to check, will try ask replace one to one. Said truth, I know they will reject me, I'm super fan of Samsung Galaxy S(from S3 to now S8 plus), that why I know Samsung customer very well. Hopefully they will try hear and stand to our consumer right./Users/mcjames/Desktop/20170501_154231.jpg

Best of luck bro, hope you managed to get a 1 to 1 exchange.

 

[JAMES CHIN]

Hi all, the answer is not allowed 1 to 1 exchanged! The only way for 1 to 1 exchanged is you has buy the Samsung concierge plan($38)! I Called to CASE Trust, they said if Samsung wish to repair then we have no right to ask exchanged unless they take too long(more then a week)to repair or after repair also can't fix this. Mean for who wish to buy this phone, pls turn on ur screen to double check. if happen just exchange on the spot don't believe what update can fix it.

 

[nuscape]

Isn't that with concierge within 30 days 1 to 1 exchange but without it is ok if within 7 days? Is yours already more than 7 days?

Hi all, the answer is not allowed 1 to 1 exchanged! The only way for 1 to 1 exchanged is you has buy the Samsung concierge plan($38)! I Called to CASE Trust, they said if Samsung wish to repair then we have no right to ask exchanged unless they take too long(more then a week)to repair or after repair also can't fix this. Mean for who wish to buy this phone, pls turn on ur screen to double check. if happen just exchange on the spot don't believe what update can fix it.

 

[renfred89]

Hi all, the answer is not allowed 1 to 1 exchanged! The only way for 1 to 1 exchanged is you has buy the Samsung concierge plan($38)! I Called to CASE Trust, they said if Samsung wish to repair then we have no right to ask exchanged unless they take too long(more then a week)to repair or after repair also can't fix this. Mean for who wish to buy this phone, pls turn on ur screen to double check. if happen just exchange on the spot don't believe what update can fix it.

the update merely allows users to tweak the colour settings so that your eyes are accustomed to the old display technology.

there might be genuine cases of defective screen but most of the time this red tint cases are blown out of proportion. I also have this red tint when viewed at certain angle, but when you view it directly at the screen, the tint disappears and viewing pleasure is not affected. I don't foresee myself watching video at the weird angle instead of perpendicular to the screen though, so i'm not that particular on the tint.

 

[Sidler]

Hi all, the answer is not allowed 1 to 1 exchanged! The only way for 1 to 1 exchanged is you has buy the Samsung concierge plan($38)! I Called to CASE Trust, they said if Samsung wish to repair then we have no right to ask exchanged unless they take too long(more then a week)to repair or after repair also can't fix this. Mean for who wish to buy this phone, pls turn on ur screen to double check. if happen just exchange on the spot don't believe what update can fix it.

Buy concierge on the spot and get them to change.

This is sad, buy flagship phone for so much money but get substandard display and crap service.

So did they offer to replace the screen for u?

 

[JAMES CHIN]

Isn't that with concierge within 30 days 1 to 1 exchange but without it is ok if within 7 days? Is yours already more than 7 days?

I bought my phone on 28 Apr 2017. No matter how many days also not allowed to exchange.

 

[JAMES CHIN]

the update merely allows users to tweak the colour settings so that your eyes are accustomed to the old display technology.

there might be genuine cases of defective screen but most of the time this red tint cases are blown out of proportion. I also have this red tint when viewed at certain angle, but when you view it directly at the screen, the tint disappears and viewing pleasure is not affected. I don't foresee myself watching video at the weird angle instead of perpendicular to the screen though, so i'm not that particular on the tint.

My view angle is directly at the screen.

 

[JAMES CHIN]

Buy concierge on the spot and get them to change.

This is sad, buy flagship phone for so much money but get substandard display and crap service.

So did they offer to replace the screen for u?

Yes...they only can help repair...but not guarantee water resistant still on funtion.