Hello from Team OCBC

[djr81]

Hi

For the fresh fund deposit to get the 110 ntuc voucher is there any capped?

Tks

 

[OCBC Bank]

Hi

For the fresh fund deposit to get the 110 ntuc voucher is there any capped?

Tks

Hi there,

There is no cap to the amount you are able to deposit for the promotion. Each $10,000 deposited and maintained for 6 months in the Passbook Savings or Statement Savings account will give you $110 NTUC vouchers.

Do note that the promotion will be ending on 31 January 2019, instead of 28 February 2019. If you are interested, do visit our branches soon.

^DG

 

[5408854088]

Will having either Bonus+ Savings Account or Monthly Savings Account but not 360 or FRANK qualify for BCIP?

 

[JLowX13]

Hi
for the 365 credit card, the minimum spending is $800 if I understand correctly. So if spending is below $800, is there any rebate? at 0.3%? so is about $0.30 per $100 spending?

Thank you.

 

[ixora2007]

Hi there,

There is no cap to the amount you are able to deposit for the promotion. Each $10,000 deposited and maintained for 6 months in the Passbook Savings or Statement Savings account will give you $110 NTUC vouchers.

Do note that the promotion will be ending on 31 January 2019, instead of 28 February 2019. If you are interested, do visit our branches soon.

^DG

Do I need to register for this 10k deposit for the ntuc $110 voucher?
I intend to do a transfer thro ibanking into my ocbc Passbook account within these few days, how do I know I will be entitled to the voucher and when will I receive it?

 

[madtari]

Hi OCBC, for those in civil service, we will be getting our salary credited on 31st Jan instead of Feb. Does that mean we will not be able to qualify for the salary bonus for our 360 account in Feb?

 

[OCBC Bank]

Will having either Bonus+ Savings Account or Monthly Savings Account but not 360 or FRANK qualify for BCIP?

Hi there,

Yes, you will be able to apply for BCIP if you have any deposit accounts with OCBC. This is inclusive of the Bonus+ Savings and Monthly Savings account.

^DG

 

[OCBC Bank]

Hi
for the 365 credit card, the minimum spending is $800 if I understand correctly. So if spending is below $800, is there any rebate? at 0.3%? so is about $0.30 per $100 spending?

Thank you.

Hi there,

$800 minimum spend is required to enjoy tier up rebates (eg. 3% for online travel, 6% for dining).

If the minimum spend is not met, a flat 0.3% will be granted instead.

^DG

 

[OCBC Bank]

Do I need to register for this 10k deposit for the ntuc $110 voucher?
I intend to do a transfer thro ibanking into my ocbc Passbook account within these few days, how do I know I will be entitled to the voucher and when will I receive it?

Hi ixora2007,

The promotion will be ending on 31 January 2019. If you are interested, we would encourage you to visit our branches soon to sign on the Terms & Conditions.

There are two ways to go about it.

You could make a fresh funds transfer via FAST from other banks to your OCBC Passbook Savings account, and then visit the branch on the same day to sign on the Terms & Conditions, and arrange for the funds to be withheld for 6 months.

Or you could visit our branches to sign first, and then our branch colleague will advise you on when the fresh funds deposit will have to be made by.

^DG

 

[OCBC Bank]

Hi OCBC, for those in civil service, we will be getting our salary credited on 31st Jan instead of Feb. Does that mean we will not be able to qualify for the salary bonus for our 360 account in Feb?

Hi madtari,

The bonus interest is applicable only when customers successfully credit into the 360 Account of at least S$2,000 salary via GIRO in each calendar month.

If you have further questions on this, do call our hotline at 1800 363 3333.

^DG

 

[chottohen]

I'm having some issues with my premier account RM. She's takes forever to reply to emails or even process my paperwork. In fact, she doesn't even reply to my emails unless I send follow up chasers, which is ridiculous. It's been almost 1.5 months now and I still don't have certain things which I requested for done.

How can I change my RM?

 

[madtari]

Anyone facing issue with logging in with the new mobile one key token? I can't log in now... keep hanging at the authorise page. Click confirm but no response. How to switch back to physical token?

 

[madtari]

Problem resolved... called their CS hotline and they reset my mobile token for me.

Anyone facing issue with logging in with the new mobile one key token? I can't log in now... keep hanging at the authorise page. Click confirm but no response. How to switch back to physical token?

 

[OCBC Bank]

Anyone facing issue with logging in with the new mobile one key token? I can't log in now... keep hanging at the authorise page. Click confirm but no response. How to switch back to physical token?

Hi madtari,

Sorry to learn that you are having issues with OneToken.

You could try to delete and re-install the OCBC Mobile Banking App.
Once it is reinstalled, you will be prompted to activate the OneToken again using SMS-OTP.

OneToken activation must be done, otherwise you will not be able to proceed to log in to Online/Mobile Banking.

To remove the OneToken service completely, please call our hotline at 1800 363 3333 instead. Our service executive will assist with the deactivation, and once this is done, you may continue to use your existing hardware and/or SMS token.

^DG

---

Update: 30/1 at 09:40

Hi madtari,

We note that you had called in and our service executive have assisted you. If there is anything else that we are able to assist with, do let us know.

^DG

 

[OCBC Bank]

I'm having some issues with my premier account RM. She's takes forever to reply to emails or even process my paperwork. In fact, she doesn't even reply to my emails unless I send follow up chasers, which is ridiculous. It's been almost 1.5 months now and I still don't have certain things which I requested for done.

How can I change my RM?

We apologise for the experience, chottohen.
Do drop us a private message with your bank registered contact number, and we will arrange for the relevant department to call and assist you with your change of RM request.

^DG

 

[likeastar0418]

Hi OCBC, how long does it take for me to get a call back after leaving my contact number via the hotline last Friday morning???

 

[madtari]

With respect to the statement in bold & underline, that's not what the hotline operator told me. He said I can only revert back to physical token by logging into my Internet banking and to change the setting myself. That sounds illogical to me tho.

Hi madtari,

Sorry to learn that you are having issues with OneToken.

You could try to delete and re-install the OCBC Mobile Banking App.
Once it is reinstalled, you will be prompted to activate the OneToken again using SMS-OTP.

OneToken activation must be done, otherwise you will not be able to proceed to log in to Online/Mobile Banking.

To remove the OneToken service completely, please call our hotline at 1800 363 3333 instead. Our service executive will assist with the deactivation, and once this is done, you may continue to use your existing hardware and/or SMS token.

^DG

---

Update: 30/1 at 09:40

Hi madtari,

We note that you had called in and our service executive have assisted you. If there is anything else that we are able to assist with, do let us know.

^DG

 

[OCBC Bank]

Hi OCBC, how long does it take for me to get a call back after leaving my contact number via the hotline last Friday morning???

We're terribly sorry for the delay. Can you drop us a PM?
We'll be glad to arrange for a call to you.

Please also share your contact number, and the nature of your enquiry/ request. Thanks!

^Sh

 

[OCBC Bank]

[YOUTUBE-HD][/YOUTUBE-HD]

With respect to the statement in bold & underline, that's not what the hotline operator told me. He said I can only revert back to physical token by logging into my Internet banking and to change the setting myself. That sounds illogical to me tho.

We're sorry for the misinformation. Only our customer service team will be able to assist with the deactivation.

If you'd like our help with that, feel free to drop us a PM with your contact number

^Sh

 

[chesterqw]

I have no idea what my access code is for ibanking. Applied for an OCBC NTUC debit card.