Hello from Team OCBC

[OCBC Bank]

Hi there OCBC,

I am having trouble with activating my OCBC one token. It has been very frustrating as it is an endless loop of errors. On my phone, I have tried to activate the OneToken and received the OTP as per normal, however after keying in the OTP, the apps always says One Token acitivation is not successful but I will receive a SMS and email stating that the Onetoken have been successfully activated on my device. However, when I attempt to add a new payee on my bank account, the app states once again that my Onetoken is not activated and prompts me to activate it once again, creating the endless loop.

I have tried to reinstall the app and restart my phone (iOS) but nothing seems to work. I have tried it for a few days already and would like to seek your advice for this. Thanks!

Hi vicsoo,

Please drop us a private message with your bank registered mobile number. We will get our service executive to check on your OneToken status, and call to assist.

^DG

 

[OCBC Bank]

Hi OCBC,
If I spend $500 on insurance payment using 365 card, I will be still getting the "spending bonus" for 360 account right ? I understand i don't get cash back but should get "spending bonus". Please advise

Hi Angelite,

Yes, insurance payment will be calculated towards the 360 account 'Credit Card spend bonus' interest.

^DG

 

[OCBC Bank]

OCBC team - How to do wire transfer in SGD currency to Citi Bank NA account?

Hi there,

Are you looking to make a funds transfer from your OCBC Singapore account to another bank account in Citi Bank Singapore?

You can make the transfer by logging in to Internet Banking / Mobile Banking.

^DG

 

[OCBC Bank]

Hello OCBC,

I'm unable to PM you regarding my late fee waiver request.
Can you PM me so I can give you my contact details?

Hi nick,

We have received your PM.

^DG

 

[nobody1968]

Hi,

I went to OCBC Bank Bedok branch to enquire about selling of Singapore Treasury Bills which were purchased using CPF Special Account. The bank officers could not help me. They put them my contact for the relevant department to call me but until now (few weeks later) , no one has called.

 

[Elson1994]

Hi,

I had an issue eith the recent TRF Paynow transfer by MSF last week. I realise a handful of people with Paynow linked to OCBC is having the same issue.

Kindly advice on what to do

 

[OCBC Bank]

Hi,

I went to OCBC Bank Bedok branch to enquire about selling of Singapore Treasury Bills which were purchased using CPF Special Account. The bank officers could not help me. They put them my contact for the relevant department to call me but until now (few weeks later) , no one has called.

Hi leecheng,

Please drop us a private message with your bank registered mobile number.

^DG

 

[OCBC Bank]

Hi,

I had an issue eith the recent TRF Paynow transfer by MSF last week. I realise a handful of people with Paynow linked to OCBC is having the same issue.

Kindly advice on what to do

Hi Elson,

Do check with MSF if they have received the funds. You may want to inform them to make the transfer again.

^DG

 

[Nevereatrice]

Just a feedback

Your 18003633333 phone support has become very long winded
Have to go through the same long winded message every time I call and cannot skip
Then still have to wait forever for the customer support to answer your call during this period
Remember less is more. Cut the unnecessary message
Really frustrating

 

[Kinderino]

Hi Kinderino,

BCIP cannot be funded by CPF.

As for your Securities queries, we are checking on it with the relevant team, and will get back to you again.

^DG

Hi DG,

Thank you for the confirmation.

Any updates from the team about the Securities questions?

 

[OCBC Bank]

Hi DG,

Thank you for the confirmation.

Any updates from the team about the Securities questions?

We are terribly sorry for the delay, Kinderino.

To find out the list of stocks that you may trade using CPF, you may refer to SGX webpage: https://www.sgx.com/securities/stocks-under-cpf-investment-scheme

For the list of approved stocks under SRS and any fees relating to CPF/SRS trades, do check on it with your agent bank.

^DG

 

[OCBC Bank]

Just a feedback

Your 18003633333 phone support has become very long winded
Have to go through the same long winded message every time I call and cannot skip
Then still have to wait forever for the customer support to answer your call during this period
Remember less is more. Cut the unnecessary message
Really frustrating

Thank you for the feedback.

You will be able to follow these steps to speak with our service executive:

1. Press 1 for English

2. Press 1 for Phone banking menu

3. Press 0 To speak to CSE
◦Enter NRIC or 16 digit card number OR
◦Press *1 to enter Phone Code OR
◦Press 0 if to skip NRIC/ card number/ Phone Code

4. Press 1 for Credit Card, Press 2 for EasiCredit, Press 3 for Banking, Press 4 for Loans
◦If you were to select Credit Card or EasiCredit, press 2 to speak to CSE directly.
◦If you were to select Banking or Loans, no further action required, the calls will be routed to CSE.

^DG

 

[joesph]

Just a feedback

Your 18003633333 phone support has become very long winded
Have to go through the same long winded message every time I call and cannot skip
Then still have to wait forever for the customer support to answer your call during this period
Remember less is more. Cut the unnecessary message
Really frustrating

yes

Sent from Samsung SM-G980F using GAGT

 

[skizzer]

Hi Team OCBC,

Would like to check if credit card spend on donations (such as ShowWeCareSG on giving.sg) is included in the monthly SGD 500 spending, for the purpose of OCBC 360 - Credit Card Spend Bonus interest?

Thanks.

 

[Cumzilla]

Just a feedback

Your 18003633333 phone support has become very long winded
Have to go through the same long winded message every time I call and cannot skip
Then still have to wait forever for the customer support to answer your call during this period
Remember less is more. Cut the unnecessary message
Really frustrating

This is the reason why I avoid calling unless it is really really really really really really really urgent to find out what I want to know.

 

[OCBC Bank]

Hi Team OCBC,

Would like to check if credit card spend on donations (such as ShowWeCareSG on giving.sg) is included in the monthly SGD 500 spending, for the purpose of OCBC 360 - Credit Card Spend Bonus interest?

Thanks.

Yes, it is.

These transactions do not qualify for this bonus:

Balance transfers
Cash advance
Cashwise
Smartchange
Fund transfers
Fees and charges

^DG

 

[nobody1968]

Hi leecheng,

Please drop us a private message with your bank registered mobile number.

^DG

Hi,

I have done so but yet to receive any call from ocbc.

 

[natas]

Hi,

I have done so but yet to receive any call from ocbc.

OCBC support either too busy, picky which to response or sleeping during this **. I sent a msg thru their website, mentioning they will reply me within 5 days. I even called and asked to call back, again the machine mentioned will call back within 3 days but after 2 weeks, both channels no one response.

Give up, lucky there are other banks, will check with others and hopefully they reply faster.

 

[botakbotak]

Hello OCBC,

I had filled up a account closure form on my frank account and request the remaining fund to be xfer to my ocbc 360 I had mailed this back for quite some time already. It had been quite awhile but I think the request is processed. Please advise, thank you.

 

[OCBC Bank]

Hi,

I have done so but yet to receive any call from ocbc.

Hi leecheng,

Our service executive is checking with the relevant team on your query, and will get in touch once they hear back.

Apologies for the delay.

^DG